Photo of Hilton - System Solutions - Memphis, Memphis, TN

Manager, Distribution System Operations

Hilton - System Solutions - Memphis

755 Crossover Lane
Memphis, TN 38117

Regional Office
Géré par Hilton

Temps plein


***This role is based at our corporate office in Memphis, TN***

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Manager, Distribution System Operations, you will be involved in data governance, data quality, data design, reporting, and billing hotels their commissions and fees. On the Distribution Services team reporting to Director, Distribution Services you will work on projects including supporting main functions across the business by utilizing solutions to provide frictionless access to high-quality, integrated data.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.



Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Load input files from outside/internal sources (monthly, quarterly, or annually) for inclusion in monthly billing processes which provide detailed commission and fee calculations estimated at $10M monthly. 
  • Draft business requirement documents which guide the development of new programs in collaboration with Global Distribution, Global Sales, and Hilton’s Strategic goals.
  • Identify any bugs in the system and create tickets using the Jira ticket system. 
  • Analyze data regarding system processing.
  • Load Travel Agent update/change data files within the prescribed frequency to our DS Application and Reservation systems. 

How you will collaborate with others:

  • Partner collaboratively with our data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and data quality issues.
  • Lead the execution of quality assurance initiatives, coordinating with product owners, business analysts, designers, and developers to determine solutions and enhance existing processes.
  • Support your direct report and offer resolutions and coordinating with multiple teams.

What projects you will take ownership of:

  • Create a seamless process of problem detection, testing, and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
  • Develop solutions to prevent or identify errors/issues and perform data validations.
  • Create the monthly billing reports and provide all hotels a Detail Invoice Report to support the charges.


You have these minimum qualifications:

  • Five (5) years of professional experience with accounting platforms and software.
  • Three (3) years of supervisory experience.
  • Two (2) years of experience in data analytics, including Excel and SQL queries, along with knowledge of data mapping.
  • Experience working with developers and project managers.
  • Expertise with the multiple types of testing: feature, regression, load, and user acceptance.
  • Experience working with many different file formats including XML, fixed width, and comma delimited.
  • BA/BS Bachelor's Degree.

It would be useful if you have:

  • One (1) year of experience with Project Management.
  • Three (3) years of Hospitality industry experience.
  • Experience surrounding and supporting disciplines (data architecture, data integration, incident management, operations).


Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Publié Le 18 Avril 2024

Hilton - System Solutions - Memphis

We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.