Photo of Delta Hotels Saskatoon Downtown, Saskatoon, SK, Canada

Guest Services Agent

Delta Hotels Saskatoon Downtown

405 20th Street East
Saskatoon, SK S7K 6X6

291 Room Hotel
Géré par Marriott International

Temps plein

Job Number


Job Category

Rooms & Guest Services Operations


Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP



Located Remotely?




Position Type


Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Education:                                   High school diploma or G.E.D. equivalent.

Related Work Experience:           No related work experience.

Supervisory Experience:              No supervisory experience.

License or Certification:               None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. 

Notification to Applicants: Delta Hotels Saskatoon Downtown takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.


where you can do your best work,​


 your purpose, 


 to an amazing global​ team, and 


 the best version of you.
Publié Le 19 Avril 2024

Delta Hotels Saskatoon Downtown

Our Hotel

Our hotel is an efficient design that helps you simplify travel, get more done downtown and comes with an intuitive staff always ready to help. When you need downtime, walk to local restaurants or the nearby river. The SaskTel Centre, five miles away, hosts hockey and lacrosse games as well as the top names in music. When on the go, grab a quick bite for breakfast at Aroma RestoBar or linger over a dinner made from fresh, organic ingredients. Work out in our hotel fitness center complete with treadmills and free weights and in our heated indoor pool. If you're planning an event, we streamline the process with your choice of 13 meeting rooms, on-site catering and all-inclusive wedding packages. It's easy to stay focused in your guest rooms with a desk, free Wi-Fi and bottled water. Our one-bedroom suites offer separate living areas, some with a sofa bed and wet bar.