Photo of The Westin Georgetown, Washington D.C., Washington, DC

Guest Service Representative

The Westin Georgetown, Washington D.C.

2350 M Street N.W.
Washington, DC 20037

267 Room Hotel
Géré par Marriott International
Sauvegarder

Temps plein

Job Number

24069303

Job Category

Rooms & Guest Services Operations

Location

The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

PREFERRED QUALIFICATIONS

Education:                                          High school diploma or G.E.D. equivalent.

Related Work Experience:                  No related work experience.

Supervisory Experience:                     No supervisory experience.

License or Certification:                      None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be

where you can do your best work,​

Begin

 your purpose, 

Belong

 to an amazing global​team, and 

Become

 the best version of you.
Publié Le 19 Avril 2024

The Westin Georgetown, Washington D.C.

Welcome To The Westin Georgetown, Washington D.C.

Newly renovated hotel in historic Georgetown Washington D.C.

The transformed Westin Georgetown Washington D.C. offers guests a luxurious retreat following a multi-million-dollar renovation. Our West End hotel in Washington, D.C., near Georgetown is here to empower your well-being and provide a revitalizing stay with world-class amenities. We're perfectly situated near major attractions, universities, and Dupont Circle. Within The Jewel of Georgetown, you will find redesigned rooms, customizable Sleep Well products, Westin Heavenly Beds™, a revitalized lobby level, 24-hour WestinWORKOUT Studio, and a seasonal outdoor pool and courtyard. If a business meeting, wedding, or social event brings you to us, you will be impressed with our modern indoor/outdoor space. When it's time to explore, the nearby Foggy Bottom Metro puts the Smithsonian Museums, Washington Monument, National Zoo, National Mall, sports stadiums, and memorials within reach. Whether traveling for work or play, we look forward to making your stay memorable.