2201 Collins Avenue
Miami Beach,
FL
33139
Temps plein
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Just steps away from the Atlantic Ocean, W South Beach offers a cutting-edge oasis in the cosmopolitan heart of South Beach. Iconic design and swaying palms set the stage for an unforgettable experience, where the pulsating worlds of music, fashion and design meet contemporary luxury. Swing open the guest room door to discover the largest guest rooms in South Beach, each room boasting its own private balcony and striking ocean views, unlike any other hotel in South Beach. The signature Whatever/Whenever team is at each guest’s service to provide whatever, whenever. Residences and guest rooms range in size from 574-square-feet to more than 3,000-square-feet with nine-foot ceilings and expansive glass balconies that allow for unparalleled views of South Beach and the glistening Atlantic Ocean.