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Player Development Manager

WarHorse Gaming Lincoln

7055 S 1st Street
Lincoln, NE 68512

Gaming Company

Temps plein


Summary Description

The Player Development Manager is responsible for execution of the relationship marketing strategy, primarily through outreach, acquisition, development, and retention efforts for diverse markets, including daily oversight of the Casino Host and VIP team and in partnership with Marketing Department leadership.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
  • Manages the Player Development Team initiatives by developing programs specifically geared to VIP guests and the processes by which they are measured.
  • Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining VIP guests.
  • Assigns both recurring and event-based communication tasks to the Casino Host and VIP team.
  • Completes performance evaluations, training guidelines / coaching & mentoring programs along with scheduling for the Casino Host and VIP team.
  • Communicates with Marketing leadership team to provide post-event attendance analysis, host book updates and progress, and other reports on demand
  • Collaborates with Promotions/Special Events/Entertainment team in calendar planning for all VIP events.
  • Assists with arrangements for Company’s Rewards members regarding reservations, arrival times, off-site, and other accommodations if required.
  • Attends off property events to ensure flawless execution and superior guest service.
  • Handles difficult guests and situations in a calm, timely and professional manner
  • Develops, maintains, communicates, and enforces all property and departmental policies and procedures.
  • Performs other duties as assigned.

    JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

    A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.

  • Must be 21 years or older.
  • Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.
  • Five (5) years player development experience, with three (3) years of progressive supervisory/managerial responsibilities.
  • Demonstrated knowledge and experience in casino marketing and player development.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software.
  • Previous casino operations, marketing, management experience.
    Core Competencies
  • Leadership & Navigation
  • Communication
  • Analytical and Critical Thinking
  • Relationship-Building
  • Teamwork Orientation.
  • Engagement.
  • Problem Solving/Analysis
  • Business Acumen
  • Flexibility
  • Trust/Integrity
  • Guest Focus
  • Initiative
  • Decision Making
  • Stress Management/Composure
    Travel Requirements

    Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

    WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

    Certification Requirements

    Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

    Gaming License Required? Ability to secure and maintain NE Gaming License

    Other Certifications? Driver’s License

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

    Physical Requirements Assessment

    Rating Scale

    0 – Not Applicable to This Position

    1 – Normal: Conditions Similar to Everyday Life

    2 – Above Average: Beyond Normal Levels

    3 – Extreme: Extraordinary Levels

    Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

    Work Environment

    1 Accessibility of all worksites required for the position

    1 Exposure to weather and temperature extremes

    1 Exposure to darkness

    1 Exposure to cramped spaces

    1 Exposure to loud noises

    1 Exposure to chemicals and fumes

    1 Exposure to dust

    1 Exposure to heights

    1 Exposure to work safety hazards

    2 Exposure to secondhand smoke

    1 Amount of overtime/extended work hours required

    2 Ability to work weekends and holidays as required.

    Physical Effort

    1 Physical mobility: movement from place to place on the job, considering distance and speed

    1 Physical agility: ability to maneuver body while in place

    2 Ability to lift up to 25 lbs

    2 Physical strength to handle routine office materials and tools

    1 Dexterity of hands and fingers

    1 Dexterity of feet

    1 Physical balance: ability to maintain balance and physical control

    1 Coordination: including eye/hand, hand/foot, etc.

    1 Endurance: prolonged physical activity with limited opportunity to rest

    Mental Effort

    2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

    2 Memory, considering the amount and type of information

    2 Complexity of decision making

    2 Time pressure of decision making

    2 Analytical thinking

    2 Conceptual thinking

    2 Ability to compute math calculations


    2 Fluency in English

    0 Fluency in another language

    2 Verbal communication

    2 Written communication

    2 Non-verbal communication

    Sensory Abilities

    1 Ability to see

    1 Ability to distinguish colors

    1 Ability to hear

    1 Ability to smell

    1 Ability to taste

    1 Sense of touch

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    Publié Le 14 Juin 2024

    WarHorse Gaming Lincoln

    WarHorse Gaming is a division of Ho-Chunk, Inc., the award-winning economic development corporation of the Winnebago Tribe of Nebraska. WarHorse Gaming operates the WarHorse Casino in Lincoln (now open) as well as the WarHorse Casino, in Omaha. Both are in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). WarHorse Gaming will also operate WarHorse Casino in South Sioux City (opening TBD).

    Phase one in Lincoln opened September 24th, 2022, featuring over 9,000 square feet including 425 slot machines along with simulcast and live horse racing. 

    WarHorse Gaming Lincoln’s next phase of construction will begin shortly after the Omaha facility’s construction starts. The expansion will double the size of the current facility and add an additional 500 parking stalls at the casino and racetrack. The expanded facility will feature 870 slot machines, six to ten table games, and an expanded dining area for customers. The Lincoln facility’s second phase is planned to take about one year to complete. Subsequent construction phases will see the buildout of the full gaming floor, parking garage, event center, and 220 room hotel.