Housekeeping Team Leader

Description

About Hilton Auckland

Our nautically-inspired hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. Hilton Auckland offers the most spectacular harbour views and features 187 stylish guest rooms, renowned One Hat restaurant FISH, iconic Bellini Bar and seven conference spaces.

About the Role

We are looking for a full-time Housekeeping Team Leader to become part of our Housekeeping team at Hilton Auckland. You will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel to deliver an excellent stay experience for all our guests. This is a physical role for someone who enjoys hardworking, has an eye for detail, a positive attitude and the ability to lead teams. 

Do you have a passion for delivering excellent Guest and Team Member experiences along with a love for orderliness and cleanliness, we would love to hear from you!

What will I be doing?

This role involves: 

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, storerooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

Requirements

What are we looking for?

• 1 year experience as a Housekeeping Team Lead or Supervisor in a 5-star hotel environment
• Proficiency with computers, Excel, Word, ONQ
• Experience with allocations 
• Knowledge of chemicals and ability to train team member on their product knowledge
• A friendly and outgoing personality with a proactive, "can do" approach
• Well organised and attention to detail
• Physically fit to perform the role
• Flexible availability with working in weekends and during holidays

Hilton Benefits

As a Hilton team member you can expect to receive:

• Team member and Friends & Family discount on global Hilton room rates
• Discounts of up to 25% on products and services in participating Hilton outlets
• Access to Hilton University training, offering more than 2500 learning programs
• Access to an Employee Assistance Program (EAP)
• Career development opportunities
• Complimentary staff meals whilst on duty
• Laundered dry cleaning services 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!