500 West 3rd Street
Covington,
KY
41011
Temps plein
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining Courtyard, you join a portfolio of brands with Marriott International.
Elevate your stay at our Covington, Kentucky hotel
Business and leisure travelers will enjoy a rewarding vacation at Courtyard Cincinnati Covington. Boasting a central location just 1.4 miles from downtown Cincinnati and 12 miles from the Cincinnati/Northern Kentucky International Airport, our hotel is near top attractions including the Ark Encounter, Newport Aquarium, Great American Ball Park and Cincinnati Zoo and Botanical Gardens. Retreat to our spacious rooms and suites featuring stylish décor, luxury bedding, free Wi-Fi, ergonomic work areas and wall-mounted TVs. Treat yourself to delicious American cuisine at our on-site restaurant, The Bistro, currently open for breakfast and serving Starbucks® coffee. During downtime, stay on top of your exercise routine with our 24-hour fitness center. Unwind on our outdoor terrace with a cozy fireplace. Host a business or social function in our event space. Travel with ease when you get away to Courtyard Cincinnati Covington.