Hotel Property Operations Support Manager

ROAD WARRIOR NEEDED

As a Property Operations Support Manager, you’ll be responsible for working with each of our hotels in several different ways. You will be traveling to each location and filling in for vacant roles from General Manager to Front Desk clerk. You are someone that loves to travel and hang out in one place for a week or a couple of months depending on the hotels need.

The Property Operations Support Manager can be responsible for the oversight of daily operations of the hotel and its employees to running housekeeping. They are a jack or jill of all trades and are open to every day being different.  You will take full ownership of your hotel and make sure that the business remains profitable and that guests are delighted with their stay.

Think of this role as one assignment you’re sitting in the captain's seat as the GM and the desk assignment you’re working the 7-4 desk shift for a couple of weeks.

This role requires someone to be on the road for 2 weeks and then home for 4 days or based on the assignment needs. Flexibility is key as well in this role. Someone in Atlanta market is preferred for this role.

Requirements

Has a minimum three (3) years of hotel management experience (1 year of AGM experience)

Effective verbal and written communication skills in English.

Willing to work weekends and holidays based on business needs.

Possess an in-depth understanding of tools, spreadsheets, and methods for analyzing data.

Experience in journal entries, accruals, profit and loss statements and general ledgers.

Ability to deal effectively with a diversity of individuals at all organizational levels.

General Responsibilities

Have some understanding of and can effectively execute and monitor the results of all Company Operations, Human Resources, Accounting, Sales and Marketing, Revenue Management and Food and Beverage procedures and policies.

Have some understanding of all Franchise standards, requirements, and changes.

Directly manage, supervise, motivate, mentor, coach and counsel all department heads as needed.

Serve as a support resource for all department heads.

Ensure effective communication and collaboration between all hotel departments and Corporate Office Executives.

Monitor and ensure completion of daily, weekly, and monthly activities for all departments of the hotel.

Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, ensure quality and the highest guest experience.

Be a Brand Champion for the hotel.

Be a Culture Ambassador for the hotel.

Specific Responsibilities 

Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Company Operating Procedures.

Ensure all policies, processes and procedures within Company Operations Department are compliant.

Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include Guest Services, Food & Beverage and Facilities.

Conduct guest room inspections to drive exceptional quality and guest satisfaction.

Oversee all aspects of Company Hotels and Franchise Preventative Maintenance Programs.

Maintain a high personal visibility throughout the property.

Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and present-day goals.

Conduct prescheduled weekly and monthly staff meetings.

Oversee hotel administrative processes such as inventory, staffing, training, and budgeting/finance to ensure proper planning and organization.

Maximize profitability across all departments by contributing to, supporting, and implementing Company business strategies.

Ensure quality of product is maintained per Company minimum standards

Ensure high level guest and associate experience is maintained per Company standards.

Be proficient on the use of the property management system, credit card processing, and point of sale equipment to use and provide training.

Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index.

Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.

Ensure all Brand scores are meeting and/or exceeding Company minimum standards.

Stay updated on Brand requirements, standards, and changes.

Ensure all policies, processes and procedures within Company Accounting Department are compliant with Company Operating Procedures.

Monitor and evaluate all accounts receivables processes to ensure timely payments are received.

Monitor and evaluate all accounts payables payable processes to ensure timely payments are made.

Complete bank deposits, audit cash banks and perform other accounting-related functions, as necessary.

Actively manage the financial statement and review and critique performance in a timely fashion. 

Ensure all policies, processes and procedures within Company People and Culture Department are compliant with Company Operating Procedures.

Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

Ensure all new associates are onboarded and thoroughly trained per Company standards.

Ensure all associates are trained on emergency and security procedures and policies. 

Monitor and evaluate associate time keeping including associate scheduling, reviewing punches, approving weekly time sheets and daily labor monitoring to Company labor standards.

Provide continuous feedback and/or recognition to all direct reports.

Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.

Fully understand and be able to perform all duties of Housekeeping Positions, Guest Services, and F&B.

Other tasks, projects and duties when needed

Optimum Attributes

Willing to take responsibility and accountability for the team.

Strong attention to detail & ability to multitask.

Epitomize professionalism.

Determined and motivated to meet and exceed expectations.

Reliable, responsible, and dependable

Highly developed verbal and written communication skills

Motivating team player

Active & attentive listener

Open with praise; discreet with criticism.

Emphatic and tolerant

Consistent and influential

Rational, prudent, and practical

Equal Opportunity Employer