Reception Manager

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Yearly Salary: up to £34,300plus upsell incentives 
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub 
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside 
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques 
• The Orchard, for afternoon teas and lighter meals 
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James. 

A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out

What will I be doing?

• Participates in the induction and training of new staff members, promoting the importance the hotels committed to excellence strategy and ensure compliance to FORBES standards.
• Manage the Reception operations including check in/out procedures in a way that ensures we exceed every guest’s expectations.
• Enhance levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. Ensure all feedback at reception is resolved whilst ensuring all guests leave the reception desk satisfied.             
• Manage, train and develop the Reception team
• Proactively drive sales revenues and promote hotel services through the front desk team.
• Ensure the appearance, standards and performance of the Front Office Team is at exceptional levels at all times with an emphasis on continuous training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to exceed standards.
• Ensure all equipment at the front desk is maintained and in proper order for the team to deliver excellent customer service.
• Conduct regular training with the team
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
• The role requires you to cover Duty Manager and Night Manager on rare occasions.
• Expected to work 5 days a week at varied times to capture the peak hours and be available for VIP arrivals.
• Show passion about the image of Conrad London St James and work with the marketing team to portray the guest experience out on social media
• Monitor staffing levels to meet cover business demands

What are we looking for?

• An inspirational leader that has duty management experience and is looking into taking first steps towards managing a team.
• Inspirational attitude and fantastic communication skills
• Committed to and takes personal responsibility in delivering exceptional level of customer service
• Very ambitious and willing to strive towards being the best
• Perfect grooming standards
• Ability to work independently whilst leading a team to achieve never before seen result

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)

Requirements