Guest Operations Manager

The Opportunity 

Delaware North Parks and Resorts is searching for a Guest Operations Manager, Tour Stops to join our team at Kennedy Space Center Visitor Complex in Merritt Island, Florida. As a Guest Operations Manager, you will be responsible for tour stops, crew members, and the financial management of assigned tour stop locations.

Pay

Minimum – Anticipated Maximum Base Salary: $56900 - $76800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Oversee bus tour patrons and departure of tour buses in the loading and unloading areas.
• Coordinate in tour routing and equipment utilization with related departures in the public visitor program.
• Complete all necessary reports and forms for summary of daily activities.
• Establish contact with government subcontract agencies to obtain restrictions for road blocks.
• Direct safety training and provide necessary resources and information for tour operations team members.
• Drive a company vehicle as needed.

Qualifications 

• High school diploma or GED required; Bachelor's Degree in hospitality, tourism, business, or similar preferred.
• Minimum of 2 years supervisory experience in theme park or high volume attractions required.
• Experience managing a budget and payroll for a department is required.
• Experience with ticketing systems required.
• Valid driver's license is required.
• Must be able to work varied hours including evenings, weekends, and holidays as needed.

Physical Requirements 

• Frequent standing, walking, lifting, and bending
• Occasional exposure to varying temperatures and conditions

Shift Details 

Day shiftEvening shiftHolidaysEvenings as neededWeekends

Who We Are 

Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.