923 16th and K Streets, N.W.
Washington,
DC
20006
Temps plein
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Find your sanctuary at our Washington, D.C. historic hotel
For nearly a century, The St. Regis Washington, D.C. has welcomed world leaders, dignitaries, royalty, and Hollywood icons. Ideally situated in DC's famed downtown district, our Washington D.C.'s luxury hotel is just steps away from the White House, and within walking distance to the monuments and museums of the National Mall. Surround yourself with unparalleled luxury from the moment you arrive, with the hotel’s magnificent grand lobby featuring ornate Florentine gold ceilings, dramatic two-tiered crystal chandeliers, and sumptuous decorations and furnishings. The hotel’s gorgeously appointed rooms and suites feature rich decorations and bespoke amenities, including the treasured St. Regis Butler Service for all suites. Elsewhere at the hotel, sample modern Mediterranean fare at Alhambra, which serves a marvelous weekend brunch, or visit the St. Regis Bar for craft cocktails. Those wishing to explore will find Washington, D.C.’s most noteworthy points of interest within reach