Spa Therapist (Massage)

*All applicants who are offered employment with The Alfond Inn will be subject to a criminal background check. Offers of employment are contingent on the successful completion of that background check*

Overview:

Primary responsibility is to provide professional massages with a variety of techniques such as:  Swedish, aromatherapy, sports massage, reflexology, deep tissue, stone massage, etc.  To perform spa body treatments such as:  scrubs, wraps, couple’s treatments, bath preparation and to provide guest in room service.

Job Duties and Responsibilities:

Maintain complete knowledge of:

Hours of operations and activities of hotel

Spa  services and products

Scheduled daily group activities

Maintain complete knowledge of, and comply with, Spa and departmental policies and procedures

Complete the Spa at Inn by the Sea  protocols and treatments certification process successfully

Notify management with all maintenance needs

Greet each guest warmly and provide a courteous good-bye

Handle guest complaints by following hotel procedures and ensuring guest satisfaction

Set-up treatment rooms at the beginning of each shift with all needed supplies and equipment

Perform daily routine of  set up and break down of massage rooms

Attend all required meetings and training sessions

Provide  treatment records (payroll records) to the Lead Therapist as required

Maintain the Therapists and Technicians Code of Conduct:

Maintain a positive attitude at all times, with guests and team members. Treat others with respect, just as you would wish to receive

Abide by all city, county, state and federal laws and regulations as required for your chosen profession. You must maintain an active state license at all times and keep current certifications

Inform guests of exactly what service will be performed and the steps to the treatment before beginning the treatment.  The guest should have no surprises. Always reassure the guest, building confidence and trust

If a question of doubt arises over undertaking a treatment, i.e., medical complications or conditions always refer to the guest to consult their physician

Remember, “If you don’t know, DON’T”. Do not diagnose

Never over-ride or disparage the advice of another therapist, nutritionist, nurse, physician or other health professional. Treat other professionals professionally

Loyalty to Inn by the Sea is required in the following ways

Never demean the establishment, management, fellow team members, the services offered or the chosen products

Guests are guests of the Inn and not of staff personally. If you are requested to perform a treatment and are not available, refer another therapist. Do not presume to develop a personal clientele from Inn by the Sea spa guests

Never leave a guest unattended. Escort the guest to and from the relaxation area.

Keep the atmosphere pleasant and be a good listener. Be aware that this is the guest’s opportunity to relax. Only communicate as you need, greet the guest and inquire as to how their stay is going, explain the draping, treatment, etc. and to check in with the guest on pressure, sensitivity, etc. during the treatment. Allow the guest to relax if they choose not to talk during the treatment. In communicating with our guests do not become over familiar, gossip, tell off color jokes/stories or complain about team members. Even if you disagree with a guest’s point of view, don’t argue or give your personal opinion. Keep it light and pleasant

Spa staff is required to have a working knowledge of all spa and fitness services, amenities and department hours of operation

Guest comfort is paramount. Guest modesty is a critical issue. Due to the personal nature of spa treatments and services, it is important to respect the modesty of each guest. Always explain to the guest that they will be covered and draped at all times, except the body area you are working on. Communication of this will prevent unnecessary discomfort. Pay attention to the guest needs

If a guest suggests or makes a gesture of a sexual nature, you are authorized to end the treatment and leave the room immediately.  Immediately report the incident to a manager

Therapists must have a working knowledge of anatomy and physiology and understand the relationship between the structure and the function of the area being treated. Estheticians must have a working knowledge of the skin and physiology related to its health. Each must have sound product knowledge and thoroughly understand the theory and benefit of each treatment and product. Your credibility depends on your knowledge

Provides authentic treatments that are conducted in the full time allocated for the     treatment and talks to guests about exercise, stretching, relaxation or lifestyle needs that will aid them within your licensed scope.  All treatments are to be conducted according to the written protocols

Maintain a clean, sterile treatment room, keeping room organized and free and clear of items on floor and counters

At all times, remember, you are in a position to add to the creditability and professionalism of your career