Photo of Fairfield Inn & Suites by Marriott Washington, DC/Downtown, Washington, DC

Guest Service Agent

Fairfield Inn & Suites by Marriott Washington, DC/Downtown

500 H Street NW
Washington, DC 20001

198 Room Hotel
Géré par HHM Hotels
Sauvegarder

Temps plein

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Fairfield Inn and Suites Washington, DC Downtown is located in the heart downtown DC next to Capital One Arena. Perfectly situated between world class landmarks like the National Mall and the White House this hotel is the perfect place to explore what the nation’s capital has to offer.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publié Le 29 Mai 2024

Fairfield Inn & Suites by Marriott Washington, DC/Downtown

Welcome To Fairfield Inn & Suites Washington, Dc/Downtown

Discover Washington from our modern downtown D.C. hotel

Located in the heart of the nation's capital, the newly renovated Fairfield Inn & Suites Washington, D.C./Downtown is the perfect location for business and leisure travel. Explore the famous landmarks and monuments at the nearby National Mall, Smithsonian Museums and Capital One Arena. Just two blocks from the Gallery Place/Chinatown metro station, you will have easy access to all of the region's iconic sites. After exploring the city, unwind in our clean, downtown D.C., hotel rooms with luxurious bedding and workstations, and indulge in our room service from the on-site restaurant Irish Channel Restaurant and Pub. Recharge in the morning with free breakfast at our hotel and maintain your exercise routine in our 24-hour fitness center. If you're visiting with a group, we offer a special room block rate. At our Washington, D.C. hotel, you’re our #1 priority. Ask us about The Fairfield 100% Guarantee™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you