Photo of Embassy Suites by Hilton San Rafael Marin County, San Rafael, CA

Director of Operations

Embassy Suites by Hilton San Rafael Marin County

101 McInnis Parkway
San Rafael, CA 94903

236 Room All Suite
Géré par Hospitality Ventures Management Group

Hilton Honors - Employee Discount

Compensation: $98,000.00-$110,000.00, Temps plein

Join our team in beautiful San Rafael, CA!

We are seeking a dynamic and energetic leader to join our team as a Director of Hotel Operations at Embassy Suites San Rafael Marin County. This individual will be responsible for supporting all aspects of the operation with emphasis in Food & Beverage, including Banquets, Front of House F&B Operations as well as Culinary. This individual must also have Rooms experience in Housekeeping and Front Office. The Director of Operations will also be responsible for guest and employee satisfaction, financial performance, sales and revenue generation and delivering a return on investment. If you're looking for an opportunity to live and work in the vibrant City of San Rafael, this is the position for you!

About the role:

As our Director of Operations, you will have the autonomy to run our hotel as if it were your own business. We are seeking someone with a proven track record of high performance in profitability, guest satisfaction improvement and employee engagement. This is a hands-on role that requires excellent leadership skills and a passion for delivering exceptional guest experiences.

What we're looking for:

Minimum of 5 years of leadership experience in a hotel environment

Similar brand experience and/or Hilton experience highly preferred

F&B and Rooms Background, Highly Preferred.

Flexible schedule availability, including evenings, nights, and weekends

Your key responsibilities:

Responsible for varying hotel operational departments

Budgets and reviews, researches and analyzes department revenues and expenses.

Maintains and monitors occupancy data, and assists in maximizing F&B revenue.

Maximizes efficiencies and looks for opportunities to improve operations.

Reviews market trends and proposes necessary changes.

Ensures that effective communication is consistently disseminating information and changes to supervisors, front-line team members, and other departments when needed.

Consistently exceed revenue and guest expectations

Leads change effectively and provide clear direction to achieve our mission

Inspires, trains, and develops our team for promotion

Create a guest service-oriented culture with a "can-do" attitude

Builds strong relationships with guests, groups, and personnel from other departments

Resolves conflicts and provide coaching on conflict de-escalation

Performs other duties as assigned by management.

What we offer:

Medical, Dental, and Vision Insurance

Short Term Disability, Long Term Disability, and Life Insurance

401k with 4% Match

Flexible Time Off Policy

Company Travel Discounts

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA.

Publié Le 13 Mai 2024

Embassy Suites by Hilton San Rafael Marin County

Our Hotel

Our all-suite hotel is newly renovated and offers a complimentary made-to-order breakfast buffet and evening reception. Located just north of San Francisco, the hotel is a footbridge away from the Marin County Convention Center and Civic Center. As an associate, you will appreciate the relaxed atmosphere, culinary innovation, and engaged leaders.

Our Guests Love

Number of Rooms: 236
Event Space Square Footage: 13,000
Dining: Complimentary made-to-order breakfast and evening reception; Red Oak Craft Bar and Rotisserie; Red Oak Farm + Marin Comfort Kitchen
Amenities: Indoor pool, whirlpool, and fitness center
Points of Interest: Marin County Convention Center and Civic Center, Northgate Shopping Mall, Sausalito and downtown San Francisco

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

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