Photo of Courtyard by Marriott Boston Brookline, Brookline, MA

Front Desk Supervisor

Courtyard by Marriott Boston Brookline

40 Webster Street, Coolidge Corner
Brookline, MA 02446

188 Room Hotel
Géré par HHM Hotels
Sauvegarder
Temps plein

Overview

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager Front Office Manager Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associates or Bachelors degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Publié Le 28 Juin 2024

Courtyard by Marriott Boston Brookline

WELCOME TO COURTYARD BOSTON BROOKLINE

Elevate your stay at our hotel in Brookline, Massachusetts

Courtyard Boston Brookline is the perfect location when exploring the local area, traveling for business or visiting an area hospital. Just moments from our doorstep, you'll find several of the city's most prominent destinations, such as Fenway Park, Harvard Medical School and Boston College as well as Dana Farber, Brigham & Women's and Boston Children's Hospitals. Retreat to the spacious comfort of our hotel rooms and suites, complete with complimentary Wi-Fi, mini-refrigerators, flat-panel TVs and iHomes. For a moment to unwind, step out onto our beautiful, outdoor patio for friendly conversations or a tranquil moment of solitude. Once you've worked up an appetite, make a visit to our on-site restaurant during breakfast or dinner for an array of delicious meals and beverages. Additionally, maintaining your workout regimen is a breeze, thanks to our heated, indoor pool and 24-hour fitness center. Whatever the reason for your travels, Courtyard Boston Brookline offers the touches for a successful stay.

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