Night Guest Service Agent (m/w/d)
Temps plein
Description
As a Night Guest Service Agent (m/f/d) you will take care of our guests at the reception to contribute to an exceptional overall experience from check-in to check-out. As a Night Guest Service Agent you contribute significantly to the first impression of our guests and therefore fulfill the following tasks at the highest level:
- Check-in and check-out of guests
- Ensuring smooth and professional operations throughout the hotel during the nightshift service
- Responsibility for security during the night (patrols on a regular basis)
- Looking after and advising our international guests, taking into account special guest requests
- Taking and transferring telephone calls and messages
- Professional complaint handling
- Carrying out our daily end of day procedures
- Preparation of various reports and statistics
- Responsible for training, development and supervision of new employees and apprentices during nightshift
Requirements
What are we looking for?
- You have an apprenticeship in the hotel business or similar industry
- Fluent communication in German and English language
- Passion for hospitality and excellent customer service
- Positive charisma and excellent communication skills
- Confident and professional handling of guest feedback and independent and efficient solving of challenges
- Appearance according to our grooming standards as well as excellent manners
- OnQ knowledge is an advantage
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
How do you apply?
Follow the application form or directly write an E-mail to saskia.jakob@hilton.com
We are looking forward to your application!
Hilton Mainz
River views by historic Mainz highlights
Find us in the heart of the city, overlooking the Rhine River. We’re next to the Congress Centrum Mainz, and one block from the historic Old Town area. Frankfurt International Airport and Frankfurt Fairground are each a 20-minute drive away. We offer meeting space for up to 400 people, a fitness center, and an onsite restaurant.
Our restaurant, Weinstube, serves international and local favorites — choose from buffet or a la carte dishes. Dine indoors, on the patio overlooking the Rhine, or in the comfort of your room.
Host an event for up to 400 guests with the help of our expert planners. We have A/V rental, catering, and meeting packages with bundled pricing. Our flexible venues include boardrooms with river views, the grand ballroom, and breakout spaces.
