Housekeeping Manager

Doubletree by Hilton Newark Penn Station is seeking a Housekeeping Manager, who reports to the Executive Housekeeping Director. The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Attached to Newark Penn Station, The Doubletree by Hilton Newark Penn Station hotel provide guests with an easy and quick access to the train station. The hotel is centrally located in the heart of downtown Newark, offering a convenient way to explore New York City and the surrounding areas.

Job Responsibilities:

• Inspect rooms daily, and ensure that follow up on deficiencies is addressed in a timely basis.
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to hotel standards.
• Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security through correctly following hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Operate radios and other devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Must maintain constant communication with Front Office.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to hotel standards.
• Maintain key control system for house keys.
• Ensure participation within department for monthly hotel team meeting.
• Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Monitor all V.I.P.'s, special guests and requests.
• Review Housekeeping log book and Guest Request log on a daily basis.
• Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure overall guest satisfaction.

Job Qualifications:

• Proficient with PMS system/Hilton OnQ.
• Housekeeping experience (Preferred).
• Union labor relation knowledge preferred.
• Requires weekends, holidays, and be flexible to work AM/PM shifts according to business demands.
• The position requires effective time management and strong leadership communication skills.