People & Culture Training & Development Manager

Summary of Position:

The P&C Training & Development Manager is responsible for delivering, monitoring & tracking resort-wide learning programs and initiatives. This individual will also assist in identifying and arranging impactful training solutions for Associates and Leaders at all levels. This role will partner with property and P&C leadership to actively search, creatively design, and implement effective methods to educate, enhance and recognize performance.

Essential Functions:

• Partner with VP of P&C & other P&C Leadership at the property level to assess training and development needs, through corporate initiatives, surveys, interviews, focus groups, and communication with managers, trainers, and vendors.
• Supervisory responsibilities include: 

         “Train the Trainers” - May select and assign managers to conduct specific training and development tasks and programs.

         “Coach/Constructive Feedback” - May provide performance evaluations for those designated as training instructors.

Principle Duties and Responsibilities: 

• Partner with VP of P&C & other P&C Leadership at the property level to assess training and development needs, through corporate initiatives, surveys, interviews, focus groups, and communication with managers, trainers, and vendors.
• Organize, plan, and execute/present various forms of onboarding, orientation, skills, service (Day 21) training for associates and leaders, in addition to various leadership-related training topics.
• In partnership with VP of P&C, administers and drives the Blue Ocean Brain (B.O.B.) platform for leadership training.
• Completes daily/weekly/random audits of department pre-shifts and stand-up meetings and provides feedback to the leader with weekly reporting to the GM and Director of P&C on completion status.
• Recommends and assists in the development of unique training programs to fulfill associates’ specific needs to maintain or improve job knowledge and skills.
• Organize and facilitate monthly train the trainer meetings with departmental trainers, teaching them how to be more effective instructors.
• Obtains and/or develops effective training materials, guides, and course materials utilizing a variety of resources.
• Train and coach managers, supervisors and others involved in employee associate development efforts.
• Presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.
• Plans, organizes, facilitates and orders supplies for associate development and training events.
• In partnership with the P&C Team, maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback. Compiles all results gathered to evaluate and measure results and shares with property leaders.
• Modifies learning programs as needed.
• Maintains knowledge of the latest trends in training and development.
• Exemplifies the culture (purpose, pillars, and service essentials) and is extremely articulate about the branding and story of Marc & Rose Hospitality.
• Works effectively as a team member with other members of management and the People & Culture Team.
• Prepares and implements a training budget; maintains records and reports of expenses.
• Performs other related duties as required and assigned.

Qualifications:

Education: Bachelor’s degree in Human Resources, Business Administration, or related field.

Experience: Three to five years of experience designing/delivering and implementing associate training &    

     development programs.

Certificates or Licenses:

• Certified Professional in Learning and Performance (CPLP) credential preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.

Knowledge, Skills, and Abilities:

• Experience with full-service hotels/hospitality.
• Able and willing to travel.
• Excellent organizational skills.
• Excellent communicator with the ability to deliver presentations in a concise, well-organized manner.
• Able to work and build relationships with individuals within various levels of the organization from the senior executive leadership to the front-line employees.
• Excellent written, verbal, and interpersonal communication skills required.
•  Able to maintain consistency, confidentiality, diplomacy, and tact in challenging situations.
•  Strong and results-driven presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Able to evaluate and research training options and alternatives.
• Able to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software.
• Bi-lingual Spanish speaking skills preferred.

Personal Characteristics:

• Able to perform tasks independently and with limited direction.
• Internal and external communications must be professional and respectful at all times.
• Embody and champion the company’s brand values in both communication and actions at all times.
• Behave ethically at all times.
• Maintain a neat, organized workspace, maintaining important documents pertinent to job.
• Speak and listen in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
•   Professional Appearance: Exhibit an appearance appropriate for a four-diamond resort.