Front Desk Agent (Overnight)

Who We Are

Travel is a journey. At Holiday Inn Dublin-Pleasanton, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Our team at Holiday Inn Dublin-Pleasanton is looking for qualified candidates to join our team as hotel Overnight Front Desk Agent / Night Auditor. Are you a Night Owl? If so, this position is for you! All candidates should possess a positive, can-do attitude, along with friendly, customer service driven personalities!

Who You Will Become

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Overnight Front Desk Agent / Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Description & Duties

Candidates must possess customer service driven personalities and/or have previous customer service experience. Previous accounting, data entry and/or hotel/hospitality Night Audit or Front Desk experience a plus but not required.

Under the supervision of the Front Office Supervisor & Guest Services Manager, this position is responsible for:

• Being prompt, consistent and reliable with schedule
• Reconciling daily reports & fulfilling the hotel's nightly audit responsibilities
• Providing friendly, courteous and accommodating service to all hotel guests
• Attending to guest needs, requests and concerns
• Responsible for all guest reservation check-in and check-outs during shift
• Represent the hotel in a professional and friendly manner at all times
• Additional duties related to the job position though are not listed here will be expected
• Ability to work nights/weekends/holidays is a must!*****

*** We are looking for experienced Night Auditor candidates who are looking to join an established team ***

How to Apply

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. If you are ready to begin or advance your career in the hospitality industry - we'd like to invite you to submit an application and current resume to be considered for the open positions. To apply; please do one or both of the following:

1) Submit your Resume and Cover Letter by responding to this Job Posting. Or you may email your updated, completed, resume and cover letter - expressing your Interest and qualifications for working in hospitality - to sonia@hidublinca.com

2) Bring your updated, completed, resume and cover letter - expressing your interest and qualifications for working in hospitality - to the hotel front desk (Holiday Inn Dublin, 6680 Regional St., Dublin, CA 94568) and ask to fill out an application for the position. Submit your completed application, resume and cover letter to the hotel Guest Services Manager Sonia.