Guest Service Manager

Why You Want to Work for Us...

HVMG is a growing property ownership and management company with opportunities for development and advancement for Excellent individuals.

Why you will enjoy this job

This is a great opportunity for a high energy to lead the departments of the hotel ensuring a high level of performance, guest satisfaction and profitability. Excellent opportunity to manage, administering and supervising all guest services and contracted areas in order to maintain the highest level of courteous, professional and efficient service to all guests

Who Will this Job Appeal To?

• Ability to manage and lead a team of Excellent associates.
• Local market knowledge experience preferred.
• Proven track record of revenue, market share and GSS improvements/results.
• Individuals who enjoy working at a property that develops people for promotion.
• People who enjoy working at a property that takes an active role in the community.

The Ideal Candidate for this Position

The ideal candidate is an a hands on leader and will be managing, administering and supervising all guest services and contracted areas in order to maintain the highest level of courteous, professional and efficient service to all guests and front office.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• Requires a minimum of 2 plus year of leadership experience in a hotel environment
• Similar brand experience preferred.
• Must be able to lead Guest Satisfaction Initiatives.
• Position will be required to work a varied schedule that may include evenings, nights, and weekends.
• Marriott Full-Service experience
• PMS experience

Additional Requirements:

• Track record driving and meeting GSS.
• Consistently exceed revenue and guest expectations.
• Ability to manage change effectively.
• Provide leadership to position the property to achieve the mission.
• Provide leadership to the departments to achieve their goals and objectives.
• Communicate the goals and objectives and inspire associates to achieve those goals.
• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and associates.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Demonstrate team building experience and lead by example.
• Participative management style.
• Proven successful leadership experience.
• Abilities to inspire, train, and develop people for promotion.
• Experience training associates.
• Instill a guest service attitude in all associates with a "can-do" attitude.
• Coach associates how to resolve and deescalate conflicts.

Physical Requirements:

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear, and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Educational Requirements:

• BA/BS 4-5 year degree or foreign equivalency.
• Front Office Manager experience
• Marriott full service experience preferred

Benefits

• Medical / Dental / Vision 
• Life Insurance / Long Term Disability /Short Term Disability
• 401Kwith a match!
• Paid Vacation Days / Paid Personal Days /Paid Holidays

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA.