Photo of Denver Marriott South at Park Meadows, Lone Tree, CO

Guest Service Agent

Denver Marriott South at Park Meadows

10345 Park Meadows Drive
Lone Tree, CO 80124

279 Room Hotel
Géré par HHM Hotels
Sauvegarder
Compensation: $17.00 to $18.00 per hour, Temps plein

Date limite d'inscription: juillet 27, 2024 ou jusqu'à ce qu'il soit rempli

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunties at this location, click here.

Publié Le 21 Juillet 2024

Denver Marriott South at Park Meadows

Our Hotel

Surrounded by a plethora of prominent destinations, Denver Marriott South at Park Meadows helps take the stress out of travel. From going on a shopping spree at Park Meadows to having a day full of fun in the city's Entertainment District, you'll find everything you need within just moments of our doorstep. Our on-site Starbucks® provides the ideal opportunity to get your morning off on the right foot with a fresh cup of coffee and delectable pastry. Tantalize your taste buds with an unforgettable meal at Sonoma'z Grill, our restaurant offering various Colorado-inspired cuisine for all three meals in a casual atmosphere. When you need a moment to yourself, there's no better place to unwind than in the serenity of our spacious accommodations featuring a blend of high-tech and high-touch amenities such as marble bathrooms, flat-panel TVs and scenic views of the Rocky Mountains.


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