Sales & Events Coordinator

About The Opportunity

Join the iconic Mining Exchange Hotel as our Sales & Events Coordinator! Bring your energy, organization, and passion for hospitality to help create unforgettable events—from weddings to corporate gatherings. Be part of a team that turns every guest experience into a memorable moment in a historic, luxury setting.

Why Join The Mining Exchange Hotel

• Be part of an iconic, historic boutique hotel in downtown Colorado Springs.
• Work in a collaborative, high-performing Sales & Marketing office.
• Support a property with unique meeting and event spaces that attract corporate, leisure, government, and social clientele.
• Opportunities for development and advancement within the hotel and Practice Hospitality.

About The Hotel

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

The Sales & Events Coordinator plays a key role in supporting the Sales & Marketing team by ensuring the seamless planning, communication, and execution of group business, corporate meetings, and social events. This position is ideal for a detail-oriented hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional service reflective of the hotel’s Wyndham Registry Collection standards.

Responsibilities:

Sales & Revenue Support

• Run the Sales Change Status Report daily and participate in the daily DBR meeting.
• Serve as the hotel’s primary lead catcher, qualifying, building, and assigning all incoming sales leads (direct calls, web inquiries, Cvent, and additional platforms) within the Sales System.
• Run weekly Pace Reports
• Run weekly P&T Reports
• Run and distribute weekly Competitive Reports to support deployment of the hotel’s proactive sales strategy.
• Submit and track contract turnovers, including creation of group booking in the Sales and PMS systems.
• Maintain Sales System with accurate, up-to-date information and assist with system upkeep.
• Track, document, and process commissions and rebates in coordination with the Accounting team.

Group & Event Coordination

• Enter and manage group rooming lists in PMS; maintain accurate group pickup in Sales System.
• Run the GRC for group pickup, compare to PMS, and attend the weekly pickup meeting.
• Make modifications to group blocks in PMS and audit group market segments to ensure accuracy for reporting and forecasting.
• Generate group booking links as needed.
• Support Business Travel VIP arrivals, including amenities, note cards, and special requests aligned with Wyndham Registry Collection service standards.
• Assist with room blocks booked by the Catering Sales & Group Sales Managers.
• Assist the Catering Sales Manager with BEO creation for select small groups and pop-up events.
• Maintain organized group/event files, including post-event filing and archiving.

Operational Support & Daily Duties

• Attend hotel stand-up meetings as needed.
• Conduct daily inspections of all show rooms and event spaces to ensure they meet hotel readiness and brand standards.
• Inspect VIP-designated guest rooms as requested.
• Send the Daily Events Distribution to hotel operations team
• Send event cover counts for the next two weeks to operational departments.
• Create and update group signage for incoming events and meetings.

Weekly Communication & Internal Distribution

• Send the BEO Packet weekly to operational departments
• Send the Resume Packet weekly to operational departments

Client Service & Guest Experience

• Manage group amenities — setting traces in PMS, coordinating delivery, and writing personalized cards.
• Provide front-end support to clients during the planning stages and assist onsite for group needs as required.
• Ensure all touchpoints reflect the hotel’s personalized, high-touch service approach.

Marketing & Creative Support

• Create visually polished marketing flyers and event collateral using Canva.
• Support sales and catering marketing needs tied to group promotions, special events, and internal communications.

Administrative Responsibilities

• Manage gift certificates, including tracking, issuing, and reviewing donation requests with the DOSM/GM.
• Support contract execution and deposit collection
• Coordinate all in-house meetings, including BEO creation and setup communication with operational leaders.
• Order office supplies quarterly and manage printer ink requisitions
• Award and track meeting planner reward points

Basic Qualification & Skills

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Professional communication skills both verbal and written
• Requires a minimum of two years of experience in guest contact areas of the hospitality industry.
• One-year previous experience as administrative assistant in related field preferred.

Desired Qualifications

• Experience in hospitality, hotel sales, events, or administrative support preferred.
• OPERA system experience
• Excellent communication, guest service, and multitasking abilities.
• Ability to work efficiently in a deadline-driven and high-volume environment.
• Proficiency with Microsoft Office; experience with hotel PMS system, STS, CI/TY, Delphi, or equivalent systems is an advantage.
• Professional, polished demeanor with a guest-first mindset.
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
•  Able to stand or sit for long periods of time

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $18.00 per hour

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.