Director of Sales

Scope and General Purpose To promote the image and services of the company so that maximum growth occurs through gaining new clients and contracts within the assigned property.

Main Duties

1. To follow up leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.

2. To submit timely and accurate sales reports to the company in terms of actual results of room bookings

3. through cold calling, internet marketing, telephone solicitation, and actively involved within the community and its events.

4. To achieve or better outlined sales targets.

5. Actively participate in all scheduled revenue calls held by the brand and the company.

6. To identify prospective clients' exact needs, by questioning, observation and the completion of a full sales survey.

7. To identify and act upon opportunities to achieve maximum RevPAR through yield management strategies and

8. to communicate with the Property General Managers and the Revenue Manager, when needed, of these opportunities.

9. To entertain prospective clients, where possible combining this with visits to existing satisfied customers.

10. To liaise closely with operational staff on all details for a prospective new contract and gain their agreement on all details

11. To maintain communication with the client once the contract is opened, and show an ongoing interest in the operation.

12. To analyze statistics thereby identifying key sales areas, problems and success rate.

13. To work with Team Members to ensure ongoing positive and proactive approaches towards all guests of the property.

14. To research prospective client details, finding out as much as possible about the company to ensure a professional approach.

15. To constantly monitor and be aware of competitor activity in the assigned market.

16. To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.

17. To constantly and consistently be aware of new business opportunities and proactively react to those opportunities for the benefit of the property.

18. To carry out any reasonable request from a supervisor or company representative.

19. To submit detailed weekly sales reports as instructed and in a timely manner.

20. To maximize on marketing/informational tools available through the brand ensuring effective selling of rooms inventory through the effective use of the brands’ reservation system, Global Distribution Services, and the

internet.

21. To be committed to and generate Team commitment in the fulfillment of 100% service to the property’s

guests.

22. To carry out other duties as necessary to achieve the successful marketing of the assigned properties and assist other properties as directed by corporate staff members and management personnel.

23. Referring business to our company’s sister properties, if that sales contact conducts business within our other geographical markets.

24. Maintaining an active role within the local community organizations to build professional rapport is ideal.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

1. Education and/or Experience

- Qualification in hotel sales or related hospitality industry desired.

- Management or senior supervisory experience in hotels or experience in the industry with transferrable skills.

- Proven ability to sell

2. Communication Skills

- Must be able to read, write and understand the English language, write concise reports with proper format, punctuation, spelling, and grammar; speak with poise, voice control and confidence using correct English and pleasant voice tone.

- Must be able to conduct and manage meetings, as well as speak to large groups as needed.

- Ability to communicate with staff members who speak/write limited English.

- Must have an outgoing, sales minded personality with the ability to close.

3. Accounting Skills

- Must be able to add, subtract, multiply, and divide.

Computer Skills

The employee must have the ability to learn and be proficient in Microsoft Office.

Ability to learn and be familiar with Inn-Flow software and the property management systems of the assigned properties.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Office environment

- Unaccompanied travel – fluctuating temperatures

- Participation in seminars/training courses/conferences/local events & meetings

Qualifications 

5+ years in Hotel Sales 

3+ years as Director of Sales 

Marriott systems background preferred