Gili's Beach Club General Manager

Description

SUMMARY

The Gilis Beach Club General Manager is responsible for the full leadership, operation, and performance of Gilis Beach Club, Bar, and Beach Service. This role drives the daily guest experience, resident/local relations (65% strategy), labor and cost controls, staff development, and consistent Forbes-standard service. The GM ensures seamless coordination between FOH and BOH, strong financial results, and a high-energy, hospitality-driven environment that reflects the standards of Trump International Beach Resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership & Guest Experience

Lead all daily FOH operations for Gilis Beach Club (AM/PM), Bar, and Beach Service.

Maintain and enforce Forbes service standards for all shifts.

Drive the residents/local business model, ensuring high engagement, repeat visits, and strong check averages.

Ensure consistent table touches, check-backs, flow of service, and guest recovery.

Oversee daily opening/closing procedures, cleanliness, walk-throughs, and quality standards.

Financial & Cost Controls

Monitor and manage beverage cost, operating supplies, labor, and payroll for the outlet.

Partner with Culinary Director on menu pricing, specials, activations, and check-average growth strategies.

Maintain accurate weekly forecasts, par levels, inventory processes, and purchasing discipline.

Support monthly financial reporting and take corrective action plans when needed.

Staff Development & Leadership

Recruit, hire, onboard, and train FOH team members in collaboration with HR and F&B leadership.

Hold staff accountable through coaching, checklists, and performance standards.

Create a strong, positive work culture in collaboration with the Culinary team.

Lead daily pre-shift meetings that reinforce expectations, knowledge on the menu, and service priorities.

Coordination with Culinary

Work closely with the Culinary Director and Sous Chefs to ensure seamless communication between FOH and BOH.

Support execution of menu changes, daily pars, 86 lists, and special activations.

Ensure ticket flow, expo communication, and service timing meet resort standards.

Marketing & Activations

Support and execute weekly activations including Asado, pizza pop-ups, sushi specials, and seasonal events.

Partner with Marketing to build resident/local engagement and drive revenue.

Maintain strong presence on the floor during peak demand periods.

Administrative Responsibilities

Maintain accurate schedules, timesheets, and labor plans.

Ensure compliance with all resort policies, health standards, and safety regulations.

Manage inventory procedures, pars, receiving, and storage.

Perform other duties as assigned to support resort operations.

Qualifications

Minimum 5 years progressive leadership experience in high-volume or luxury F&B operations preferred.

Experience leading beach/pool/outdoor F&B strongly preferred.

Bachelors degree in hospitality, Business, or related field preferred.

Must demonstrate strong P&L understanding and ability to drive revenue while controlling costs.

Proven leadership, training, and motivational skills.

Experience working in a Forbes-based or luxury environment is a strong plus.

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls

• • Position may require reaching with hands and arms
• Communication
  • Ability to effectively communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Must read, write and speak the English language fluently