Catering Account Manager

Pay

Minimum – Anticipated Maximum Base Salary: $55,300 – $74,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner closely with internal team members and clients to lead the sales process and produce exceptional events. 
• Use professional sales techniques, both verbal and written, where opinions and recommendations reflect strong understanding of package offerings
• Manage the customer decision and relationship process for months in advance leading up to events. 
• Execute contracts, secure client signatures, and enforce payment deadlines. 
• Create detailed estimates and invoices for clients, ensuring accuracy and timely delivery. 
• Accurately update the sales system with all client information, event details, and changes. 
• Maintain an excellent knowledge of food, wine, and spirits while representing and marketing the brand. 
• Collaborate with culinary and food & beverage management on menu design and offerings to align with client expectations and brand standards. 
• Manage a tracker for client requests and upgrades, ensuring all changes are documented and communicated effectively. 
• Provide regular updates and reports on event performance, client feedback, and revenue metrics. 
• Oversee the complete BEO process, including, initial creation of BEOs based on client requirements, making adjustments throughout the sales process as needed, securing final sign-off to ensure accuracy and alignment with client expectations, and creating printable versions of BEOs for distribution
• Conduct client walk-throughs prior to events to confirm details and expectations. 
• Be onsite during events to ensure all client expectations are met and provide real-time support. 
• Communicate effectively with onsite team members to ensure flawless execution and quick resolution of any issues. 
• Act as an operational lead for smaller events, ensuring seamless execution and client satisfaction. 

More about you

• A minimum of three years of catering management and operations experience in a fine dining venue is required.
• Proven experience in event sales and operations, preferably in hospitality or event management
• Strong knowledge of BEO processes and event planning systems
• Excellent organziational and multitasking skills for client and team interactions
• Ability to work flexible hours, including evenings and weekends, as required by event schedules

Shift details

Days
Evenings as needed
M-F
Weekends
Events