Sales Coordinator

Description

Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within—many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Responsibilities:

• Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.

• Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative aspects of group and event bookings.

• Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.

• Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.

• Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.

• Participate in meetings, conference calls, reporting, and training sessions as required.

• Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.

• Take ownership of career development by pursuing training and growth opportunities.

Qualifications:

• Prior hospitality or sales support experience preferred.

• Strong organizational skills with keen attention to detail.

• Excellent communication and interpersonal abilities.

• Proficiency with digital sales systems or willingness to learn.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Team-oriented mindset with a proactive and professional approach.

Benefits (Full-Time Associates Only):

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our “Associate First” policy is a way of life.

We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

Qualifications

Sales Experience

Behaviors

• Leader: Inspires teammates to follow them (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Thought Provoking: Capable of making others think deeply on a subject (Preferred)

Motivations

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Self-Starter: Inspired to perform without outside help

Experience

• Required

  1 years:

  Sales Experience

• Preferred

  Hyatt experience a plus

• Required

  2 years:

  Hotel Experience

Equal Opportunity Employer

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