IT Technician

Pay

$21.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems
• Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user accounts, and computer configurations for team members
• Actively prioritize and resolve issues and end-user help requests during normal business hours, as well as during events
• Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process

More about you

• Minimum 1 year of experience in a technical support role
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
• Team-oriented and able to prioritize job responsibilities
• Ability to work a flexible schedule, including nights, weekends, and holidays

Shift details

Days
Evenings
Holidays
Evenings as needed
Weekends
8hr shift
10hr shift
12hr shift
Events
OT as needed