Turndown Attendant

About La Playa Hotel
La Playa Hotel is an iconic luxury property in the heart of Carmel-by-the-Sea, known for its historic charm and exceptional guest service. As part of Marc & Rose Hospitality, we are dedicated to providing an unparalleled experience for all our guests, where attention to detail is key.

Summary:

The Turndown Attendant is responsible for providing evening guestroom service, ensuring a welcoming and comfortable environment for hotel guests. This includes refreshing guest rooms, restocking amenities, adjusting bedding, and creating a relaxing atmosphere. The ideal candidate is detail-oriented, courteous, and committed to delivering exceptional and genuine hospitality.

Key Responsibilities:

• Perform evening turndown service in guest rooms, including straightening linens, fluffing pillows, and placing amenities.
• Replace used towels, replenish toiletries, and restock in-room refreshments as needed.
• Empty trash bins and ensure the overall tidiness of the room.
• Dim lights, close curtains, and create a comfortable ambiance for guests.
• Leave turndown gifts such as chocolates, notes, or complimentary items as per hotel standards.
• Report any maintenance issues or guest requests to the appropriate department.
• Respect guest privacy and adhere to "Do Not Disturb" policies.
• Maintain cleanliness and organization of housekeeping carts and storage areas.
• Follow safety, hygiene, and sanitation standards as set by the hotel.Requirements & Qualifications:
• Previous housekeeping or hospitality experience preferred but not required.
• Strong attention to detail and commitment to cleanliness.
• Excellent guest service skills and a polite, professional demeanor.
• Ability to work independently and efficiently within time constraints.
• Physical stamina to stand, bend, and lift up to 25 lbs.
• Flexibility to work evenings, weekends, and holidays as required.

La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.