Door Attendant

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Part Time Opportunity | Rotating AM & PM Schedules | Holidays & Weekends Required

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Serve as the primary point of contact at the main lobby entrance, greeting and welcoming guests with professionalism, warmth, and attentiveness at all times.

• Open and close vehicle doors for arriving and departing guests, ensuring a courteous and efficient arrival/departure experience.

• Maintain continuous presence at the lobby entrance, remaining alert and available to assist guests and anticipate needs.

• Provide clear directions, property orientation, and general information regarding hotel outlets, amenities, and services.

• Assist the Bell Person as needed by:

  • Helping check guest luggage for day use or overnight stays.

  • Assisting with the temporary handling, storage, or retrieval of luggage when requested.

  • Supporting the movement of luggage or packages from vehicles to designated areas when operationally appropriate.

• Utilize bell carts when necessary to assist with luggage transfers, ensuring guest safety and proper handling of items.

• Ensure the lobby entrance, front exterior, and immediate interior areas are neat, clean, and well-presented at all times, including picking up debris and adjusting furniture as needed.

• Maintain cleanliness and organization of the designated lobby station and any assigned storage or staging areas.

• Adhere to hotel taxi stand procedures and agreements, assisting with traffic flow and guest transportation coordination as required.

• Answer guest inquiries courteously and, when appropriate, assist with PBX or front desk calls during peak periods or coverage needs.

• Restock lobby-adjacent guest amenities and supplies as assigned (e.g., grab-and-go items, business center supplies).

• Promptly report all emergencies, accidents, injuries, missing articles, property damage, mechanical issues, or safety hazards to management.

• Maintain a professional, well-groomed appearance in accordance with standards outlined in the Associate Handbook.

• Adhere to all hotel policies, procedures, safety, and security standards.

• Follow all fire prevention, emergency response, and safety procedures, including the proper use of protective equipment.

• Report unsafe conditions, near-misses, accidents, or losses immediately to a supervisor or manager.

• Support Front Desk and other Front Office team members as operationally required.

• Perform other related duties as assigned by management to support the overall guest experience and hotel operations.

Qualifications