Room Attendant

Description

Job Title: Room Attendant

Location: The Ben, West Palm Beach, Autograph Collection

Department: Housekeeping

Reports To: Director of Housekeeping

Position Type: Full-Time

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated portfolio of independent hotels celebrated for their distinctive character and exceptional guest experiences. Inspired by Byrd “Birdie” Dewey and her storied Ben Trovato Estate, The Ben blends timeless sophistication with modern storytelling. Overlooking the Palm Harbor Marina, our luxury property features elegant accommodations, Proper Grit—our whisky and supper club–inspired restaurant—and Spruzzo Rooftop Restaurant & Bar, downtown’s only water-facing rooftop lounge offering Mediterranean-inspired cuisine and breathtaking views of the Intracoastal Waterway and Palm Beach Island. Every detail at The Ben is designed to deliver an experience that is “Exactly Like Nothing Else.”

As a Room Attendant at The Ben, you are entrusted with creating a sanctuary of comfort and elegance for our guests. With a meticulous eye for detail and a passion for hospitality, you ensure that every guest room is immaculately clean, thoughtfully arranged, and ready to welcome guests into a world of refined luxury. Your role is essential in upholding the elevated standards that define The Ben experience.

• Provide the highest level of personalized service and attention to detail in every guest room.
• Clean and service guest rooms according to established luxury standards, including making beds, dusting, vacuuming, and replenishing amenities.
• Ensure all rooms are refreshed and ready within the designated time frame.
• Inspect rooms for maintenance needs and report any issues promptly.
• Set heating/cooling equipment and lighting to optimal guest comfort settings.
• Handle guest belongings with care and respect, maintaining discretion and professionalism.
• Maintain cleanliness and organization of housekeeping carts, linen closets, and storage areas.
• Fold terry and linen while waiting for room assignments.
• Assist with laundry operations and public area cleanliness as needed.
• Adhere to all safety, sanitation, and appearance standards.
• Uphold The Ben’s grooming and uniform standards at all times.
• Respond to guest requests with warmth, efficiency, and a service-first mindset.
• Log completed rooms and report any discrepancies or special requests.
• Support fellow team members and contribute to a positive, collaborative work environment.
• Perform other duties as assigned, always with a commitment to excellence.

• Previous housekeeping or luxury hospitality experience preferred.
• Strong attention to detail and pride in delivering exceptional service.
• Ability to lift, push, and pull up to 40 lbs. and stand/walk for extended periods.
• Flexible schedule, including weekends and holidays.
• Knowledge of cleaning techniques, safety procedures, and guest service etiquette.
• Professional appearance and demeanor in line with luxury brand standards.

• Attention to Detail & Cleanliness
• Guest-Centered Service
• Time Management & Efficiency
• Teamwork & Communication
• Professionalism & Discretion

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.