F&B Marketplace Operations Manager

Reports To

Director of Food and Beverage

Supervises

FOH Restaurant Venue Managers and Supervisors

Job Summary

The Food & Beverage Operations Manager is responsible for overseeing the daily operations of
the Marketplace Food Court. This position plays a key leadership role in ensuring a dynamic,
guest-focused, and profitable food and beverage environment. The Operations Manager, working
closely with the Director of restaurants provides direction, training, and support to the Managers
and Supervisors, ensuring all outlets operate efficiently, maintain high standards of service and
quality. Responsibilities include monitoring financial performance, maintaining operational
consistency, driving guest satisfaction, and supporting strategic food and beverage initiatives
established by the Director of F&B.

Essential Functions

1) Ensure compliance with the applicable Tribal, Federal, other laws, KTTT Gaming
Regulations, and Kickapoo Lucky Eagle Casino Hotel policies and procedures.
2) Ensure the highest possible standards of guest services by properly listening and responding
to guest and team member concerns and questions.
3) Ensure that all food and beverage products served meet the established specifications and
standards.
4) Track team member cash variances, and ensure wage deductions are made, in accordance
with policies and procedures.
5) Ensure the proper level of service is provided based on forecasted need.
6) Work closely with other Food and Beverage management to ensure proper team member &
management coverage is present at all times through effective, methodical scheduling and
planning.
7) Complete required daily and weekly checklists and reports.
8) Work with the Finance and IT departments to ensure that all revenues are captured and
reported accurately.
9) Execute and audit front of the house food supply and cigarette inventory, cost control
systems, and processes.
10) Analyze and evaluate Food and Beverage department profits and loss statements and make
recommendations as to alternate courses of action.
11) With the Director of Food and Beverage, Director of Restaurants, Manager, Assistant
Managers and Chef direct the Inventory Clerks in matters pertaining to the purchase of
products.
12) Respond immediately to any guest complaints to ensure that corrections are made, and that
100% guest satisfaction is met.
13) Maintain a clean, sanitary, safe, and comfortable work environment for team members and
guests.
14) Create a positive work environment that fosters harmony and growth.
15) Ensure that all service equipment is operated safely and with reasonable care, reporting
mechanical problems to the proper department for repair.
16) Ensure that casino, property, and departmental goals are identified, achieved, and positive
results are maintained.
17) Through coaching, teaching, and training, lead restaurant department team members in the
proper performance of their duties; leading by positive example at all times. Document these
actions as necessary.
18) Set performance expectations, and provide coaching and operational support of the team
members.
19) Responsible for coordinating the responsibilities of the Assistant Managers, Supervisors, and
other leadership positions within the front of house and beverage operations.
20) Demonstrate and promote KLECH core values.
21) Manage and maintain security of confidential information entrusted to position.
22) Attend and satisfactorily complete all required training as assigned.
23) Monitor compliance with Federal currency transaction reporting requirements, Title 31
requirements and IRS Currency Transaction Reports and property established Anti-Money
Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
24) The essential functions listed above are not an all-inclusive list but rather a general
representation of the duties and responsibilities pertinent to this position. The duties and
responsibilities will be subject to change based on organizational needs and/or deemed
necessary by the Director.
25) Perform other duties as assigned.

Minimum Requirements To Qualifications

1) Must have High School Diploma or GED.
2) Bachelor's degree.
3) Minimum of five (5) years operational experience in free standing restaurant, casino
restaurant, or a buffet type operation.
4) Combination of equivalent education and experience may be substituted.
5) Strong communication skills in English both written and oral. Bi-lingual in English and
Spanish preferred.

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American
preference is observed.

Skills And Abilities

1) Ability to work independently with minimal supervision.
2) Ability to maintain effective relationships with all team members.
3) Ability to work under pressure in a fast paced, stressful environment.
4) Ability to meet multiple deadlines and multi-task.
5) Ability to have strong critical thinking, analytical, and guest service skills.
6) Must possess a positive attitude with strong organizational and leadership qualities.
7) Ability to add, subtract, multiply, and divide in all units of measure.
8) Ability to define problems, collect data, establish facts, and draw conclusions.
9) Ability to understand complex instructions and material.
10) Ability to establish and maintain professional relationships with individuals of varying social
and cultural backgrounds.
11) Ability to work effectively with individuals and demonstrate leadership and team building
skills with empathy and enthusiasm.
12) Ability to maintain confidentiality.
13) Ability to follow and comply with established Casino guest service programs.

Physical Demands

1) While performing the duties of this position, the team member is regularly required to stand,
sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on
a regular basis.
2) The team member must be able to concentrate for prolonged periods.
3) Specific vision abilities required by this job include close vision, distance vision, peripheral
vision, and depth perception.
4) The team member must be able to communicate effectively in person or using
telecommunications equipment.
5) The team member must have the hand-eye coordination and manual dexterity to operate a
keyboard, touch-screen display, telephone, and calculator.
6) Frequently lift and/or move up to 30 lbs.

Work Environment

1) Restaurant front and back of the house, casino floor, and normal office setting.
CLASSIFICATION: Full Time Regular MODIFIED: 10/2025
2) Frequent walking and standing, and frequent contact with the general public.
3) May be exposed to cigarette smoke while on the casino floor.
4) Temperature controlled environment with varying noise levels. May be exposed to high
levels of noise throughout the day.
5) Exposure to restaurant type of atmosphere, not limited to walk-in refrigerators, freezers,
heated ovens, open flames, and noisy equipment.
6) Extended hours and irregular shifts may be required including nights, weekends, and
holidays.
7) Must be able to perform under pressure, and work long hours under stressful conditions.
8) May be exposed to the risks associated in attempting to resolve issues with difficult guests
and team members.
9) May be exposed to various types of lighting including, but not limited to: artificial
fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
10) Travel may be required to perform one or more essential functions of this position.

Conditions Of Employment

1) Must be able to obtain and retain a KTTT Gaming Commission Gaming License, including
successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
2) Must be able to provide authorization to work in the United States.
3) Must be at least 18 years of age.
4) Must have access to reliable transportation to commute to and from work.
5) Must comply with KLECH handbook, internal policy and procedures, and gaming
regulations set within KLECH.