Hospitality Manager- WB

BASIC SUMMARY: The Hospitality Manager is responsible for ensuring that the guests have an excellent experience. Communicate and develop the standard procedures of operation and set standards for excellent customer service. Work with the Rooms Divisions Manager to coordinate and supervise daily operations. In addition, this person will act as the liasion with Resort departments and has the responsibility for assisting in execution of property events and activities.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

To perform this job successfully, the individual must be perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

 Must have High School Diploma or High School Equivalency Diploma (HSED).

 3-5 years experience in the hospitality industry preferred

 Strong computer skills a must

 Excellent oral and written communication skills

 Detail oriented and ability to handle multiple tasks at once

 Strong organization and follow through skills

 Ability to resolve conflicts in a tactful manner

 Must be able to obtain and maintain a valid gaming license

 Must be at least 21 years of age to work in the Casino in a non-sensitive area.

 Employment contigent upon favorable background investigation and drug screening.

ESSENTIAL FUNCTIONS:

• Assists Director of Hotel Operations in the daily responsibility of all areas of the Hotel.

• Administer Gift Certificates for Guest Recovery

• Maintain knowledge of current and correct product information services, pricing and policy and can communicate with staff and customers

• Assist inventory control in making the selections and purchase of the proper rental goods and hard goods

• Assist and execute holiday planning and implement seasonal projects as requested

• Communicate with leadership and staff on upcoming events and promotions

• Create and design products to complement and support all events

• Works in conjunction with leadership and resort event team in development and implementation of strategic plan for the enhancement of all entertainment and special events

• Attend all necessary training, meetings and business events

• Assist in training to ensure that training is meeting business needs and improving performance

• Oversee administrative process associated with pre-event and post event phases of an event and the associated transitions between all event phases

• Collect departmental information to prepare and maintain monthly, quarterly and yearly reports

• Assist with coaching and counseling staff

• Performs other duties as reasonably requested by management.