Director of Operations

As Director of Operations at Practice Hospitality at Hilton Dallas Park Cities, you’ll play a key leadership role in shaping how the hotel is experienced by every guest, every day. Reporting to the General Manager, you’ll oversee the hotel’s core operational teams—Guest Services and Housekeeping—bringing structure, accountability, and heart to the daily rhythm of the property. From check-in to check-out, from back-of-house systems to front-of-house smiles, you’ll ensure that everything runs smoothly, efficiently, and with intention.

In this role, you will:

• Lead, train, and support department leaders to build high-functioning teams grounded in hospitality and pride of place.
• Ensure daily operations reflect Practice Hospitality standards of service, cleanliness, safety, and sustainability.
• Collaborate cross-functionally to deliver a guest experience that’s consistent, thoughtful, and true to the spirit of the property.
• Establish systems, processes, and reporting tools to support successful hotel operations.
• Bring calm, capable leadership to both the planned and the unexpected.

This is a role for a hands-on operator who thrives in dynamic environments and understands that great guest experiences start with strong, supported teams. You’ll be a key part of Hilton Dallas Park Cities leadership story—working behind the scenes to bring the brand to life every day.

Education and/or Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field strongly preferred
• Minimum 3-5 years of progressive leadership experience in hotel operations, with demonstrated success in multi-department management
• Proven track record of driving revenue growth and controlling costs in hospitality environment
• Experience with boutique properties preferred

Specific Job Knowledge, Skills and Abilities

• Expert knowledge of hotel property management systems, revenue management, and reservation platforms
• Advanced understanding of hospitality financial controls, budgeting, and P&L management
• Exceptional leadership and team development skills with ability to motivate diverse teams
• Strong analytical skills with proficiency in forecasting, reporting, and data-driven decision making
• Outstanding communication and interpersonal skills with guests and team members
• Deep knowledge of food safety, housekeeping standards, and hospitality service excellence

Physical Demands

• Ability to work flexible schedules including evenings, weekends, and holidays as business demands require
• Capability to remain on feet for extended periods while conducting property inspections and guest interactions
• Comfort moving throughout all areas of the property including guest rooms, restaurants, and back-of-house areas
• Ability to lift up to 25 pounds and assist with operational tasks as needed
• Availability for emergency response and problem resolution outside of regular business hours

Job Type: Full-Time Exempt

Supplemental Pay:

• Bonus Incentive Plan, performance based

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off available 90 days after start date
• Vision insurance
• Hospital Indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.
We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.