Sales and Catering Manager - Marriott University of Dayton / Dayton OH

Description

Concord Hospitality is seeking a proactive and results-driven Sales & Catering Manager to lead social catering events. This role combines sales, event management, and guest service, with a focus on maximizing revenue and delivering exceptional experiences. A flexible schedule, which may include evening or weekend hours, is required.

You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of hotel for functions and events surrounding our hotel’s meeting and event space. Our Sales and Catering Managers will spend time conducting outside sales calls and site visits. You also are the key contact for events at the hotel utilizing attending meetings to market groups for meetings and catered events. Candidates should be familiar with marketing plans, action plan creation as well as working with both revenue and sales call goals.

Job Responsibilities:

1. Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property.
2. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.
3. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently.
4. Present potential business at sales meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client’s expectations.
5. Finalize and detail catering plans for groups and communicate effectively. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems.
6. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
7. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
8. Maintain account files in Delphi software system, ensuring accurate communication between client and hotel staff.
9. Other duties as assigned.

Job Skills:

1. Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi
2. Exercise excellent communication, presentation, organization, time management, listening, and math skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Maintain contact and event information and follow procedures for submitting sales contracts
5. Read and interpret documents and to write routine reports and correspondence.

Experience: Minimum 2 years catering sales, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Licenses/Certifications Must possess a valid driver’s license and reliable transportation to drive to appointments.

Why Concord?

At Concord Hospitality, our Catering Sales Managers earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options as well as lucrative quarterly bonus plans, 401K options, tuition assistance plus training & development and career advancement opportunities.

Concord Hospitality earned the recognition of GREAT PLACES TO WORK as well as our recent acknowledgement of Great Places to Work for Millennials and Great Places to Work for Women!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free work environment

Qualifications

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Motivations

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.