Food and Beverage Restaurant Supervisor - Hilton Phoenix Resort at the Peak

Description

The Hilton Phoenix Resort at the Peak is looking for an FT – F&B Restaurant Supervisor to join our Restaurant Team!

Hours: AM/PM shifts - including weekend and holidays

F&B Restaurant Supervisor takes part in ensuring that all operations of the Resort Restaurant, Lounge, outdoor dining patio and Guest Suite Dining, along with servicing our guests around our beautiful Resort run smoothly. This task is to be handled in a friendly, courteous, timely, and professional manner, resulting in an extremely high level of guest satisfaction. If you are outgoing, enjoy being outdoors and are looking for great benefits, please join our Amazing Team!

**Summary of Benefits**

Team Member and Family Room Discounts for both Crescent Hotels and Resorts and Hilton

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for both Full-Time and Part-Time Team Members

401 (k) Plan and Company Match Program

Vacation Pay / Sick Pay – Full-Time and Part-Time Team Members

Holiday Pay – Full-Time Team Members

Amazing Recognition Programs/Giving Back – Community Outreach

Trip Reduction Program – Resort off a Main Bus Line

Tuition Reimbursement

$2.00 – Team Member Lunch Program

$300 Referral Program

Assist the Restaurant Manager with all phases of the Hole in the Wall Restaurant, Guest Suite Dining, and Lounge operations, including but not limited to Guest service, cleanliness, and maintenance of all restaurant operations.

SUPPORTIVE FUNCTIONS:

In addition to performing of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintains inventories of equipment, amenities, chemicals, and other supplies to ensure the items are in stock and reorders promptly.
• Coaches, counsels, and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
• Consults with Property Operations regarding projects or general maintenance of public areas.
• Performs line employees' job functions as needed under high volume and emergencies.
• Other duties as assigned by both the Restaurant Manager and the River Ranch manager, such as implementing procedures and operating plans.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Ability to use the point of sale. Ability to lift/carry a weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and that you treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.