Photo of WoodSpring Suites Jacksonville Campfield, Jacksonville, FL

Front Desk Supervisor - Choice Advantage Knowledge REQUIRED - OPEN AVAILABILITY REQUIRED

WoodSpring Suites Jacksonville Campfield

11250 Lamb Tail Lane
Jacksonville, FL 32256

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Géré par Concord Hospitality Enterprises
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Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

  • Provide the highest quality of service to guests at all times
  • Check guests in and out efficiently and in a friendly manner
  • Ensure guest have no balances on folios
  • Assist with laundry and houseman duties
  • Handle guest mail and messages with professionalism and accuracy
  • Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
  • Take reservations and manage room blocks and special requests
  • Answer switchboard calls following proper telephone etiquette standards
  • Monitor room availability and assist AGM/GM with yield management and restrictions
  • Handle guest safe deposits per established procedures
  • Keep the lobby and desk area clean and presentable
  • Maintain thorough knowledge of emergency and security procedures

    Qualifications

  • High school diploma or equivalent required; hospitality or supervisory experience preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Commitment to delivering outstanding guest service

    Benefits (Full-Time Associates Only)

  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Publié Le 10 Janvier 2026

    WoodSpring Suites Jacksonville Campfield

    The WoodSpring Suites® Jacksonville Campfield Commons hotel offers smartly designed suites that are perfect for longer visits—whether you’re traveling for business, vacation, school, relocation or any other reason. Each suite includes an in-room kitchen, 49-inch TV and free basic WiFi, plus access to the hotel’s on-site fitness center and 24/7 laundry room. And with the option of booking nightly, weekly or monthly hotel rates, it’s easy to save money on longer stays.

    Located 20 minutes southeast of downtown, our Jacksonville hotel is surrounded by shopping and dining options. We’re just 10 minutes from St. Johns Town Center, which features more than 160 stores and a variety of restaurants. We’re also a convenient place to stay if you’re traveling to visit the University of North Florida or the Mayo Clinic. Popular local attractions, including TIAA Bank Field, the Jacksonville Zoo, TPC Sawgrass golf club and Jacksonville Beach Pier are just a short drive away.

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