Front Desk Supervisor

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit
• Discount at Spa and Red Horse Restaurant

Here is what you will be doing each day:

• As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Guest Service associates and ensuring consistent quality customer service is delivered.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions and provide.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.

Does this sound like you?

You have a keen eye for detail and respect the importance teamwork. You don’t shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $25.00-$26.00 per hour; for applicants who will be working in New York, the anticipated compensation range for the position is $25.00-$26.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Required)
• Team Player: Works well as a member of a group (Required)
• Loyal: Shows firm and constant support to a cause (Required)
• Leader: Inspires teammates to follow them (Required)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
• Functional Expert: Considered a thought leader on a subject (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Required

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Required

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Required

  Job Security: Inspired to perform well by the knowledge that your job is safe

• Required

  Peer Recognition: Inspired to perform well by the praise of coworkers

• Required

  Goal Completion: Inspired to perform well by the completion of tasks

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.