Vice President of Operations
Opportunity: Vice President of Operations
Lead a regional team of hotel professionals at all levels to achieve revenue growth and corporate, guest, franchisee, and employee satisfaction goals. You will direct and support operations by enforcing and implementing development standards, fostering owner relations, and taking effective action to optimize the quality and performance of the portfolio.
Your Growth Path
Senior Vice President of Operations – Executive Vice President of Operations – Chief Operating Officer
Your Focus
- High-Performance Leadership: Interview, select, train, and coach associates, ensuring performance aligns with brand standards and HHM Hotels core values.
- Cultural Stewardship: Maintain a culture of honesty, communication, and personal growth while building collaborative relationships.
- Operational Excellence: Set and maintain protocols and standards, holding the team accountable to ensure productivity and professionalism consistent with HHM’s reputation.
- Strategic Planning: Achieve profit, sales, and market share goals by developing and implementing strategic regional plans and individual property initiatives.
- Brand Integrity: Communicate and reinforce the vision, values, and identities of the respective brands to hotels and the team.
- Performance Analytics: Analyze hotel performance indicators and trends to develop targeted, measurable strategic plans for improvement.
- Resource Optimization: Oversee plan execution by effectively utilizing field teams and central resources to drive business results.
- Stakeholder Engagement: Build strong owner and management company relationships to influence active engagement in performance plans and revenue growth.
- Conflict Management: Foster open communication with owners and operators, effectively managing disagreements to drive optimal results.
- Quality Assurance: Take corrective actions as necessary to reinforce brand standards and recognize representative hotel performance to foster teamwork.
- Innovation & Guidelines: Contribute to the development of operating concepts, processes, and guidelines for the hotel portfolio.
- Corporate Strategy: Participate in the development of corporate strategies to support customer service, brand identity, and revenue goals.
- Guest Loyalty: Analyze hotel performance data to develop and implement plans that improve guest services and loyalty.
- Compliance & Sustainability: Ensure hotels operate in compliance with legal obligations and follow sustainability practices.
Your Background and Skills
- Industry Expertise: Extensive hospitality operations experience leading to a regional director or higher level leadership role.
- Business Acumen: Strong financial and business acumen with the ability to communicate effectively at the C-suite level.
- Portfolio Diversity: Experience with hotel management companies overseeing a portfolio of full-service, select-service, and lifestyle hotels (branded or independent).
- Communication: Ability to interact with and present to a variety of stakeholders, including hotel associates, owners, and boards of directors.
- Education: Bachelor of Science degree preferred.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off and 401k Company Match
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
- Referral Bonus Program
Work Environment and Context
- Travel: Frequent regional travel is required to support the portfolio.
- Commitment: Work extended hours and remain readily available to hotel and corporate leaders as needed.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
