Director of Housekeeping

Job Description

Job Description

Director of Housekeeping - DIRHSKPG 

Department: Housekeeping   

Reports To: General Manager    

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview:  

The Director of Housekeeping is responsible for overseeing all housekeeping operations within the hotel. This includes managing staff, ensuring cleanliness standards, inventory control, and guest satisfaction. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to providing exceptional service. 

Responsibilities:

• Staff Management: 

• Recruit, hire, train, and supervise housekeeping staff. 

• Develop and implement effective training programs. 

• Create and manage staff schedules to ensure adequate coverage. 

• Conduct regular performance reviews and provide feedback. 

• Address employee concerns and resolve issues promptly. 

• Cleaning Standards:  

• Establish and maintain high standards of cleanliness and hygiene throughout the hotel. 

• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces. 

• Identify and address any cleanliness issues or deficiencies. 

• Implement quality control measures to ensure consistent standards. 

• Inventory Control: 

• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials. 

• Monitor usage and minimize waste. 

• Place orders for supplies as needed. 

• Guest Satisfaction: 

• Respond to guest complaints and inquiries in a timely and professional manner. 

• Implement procedures to prevent guest complaints. 

• Monitor guest feedback and use it to improve housekeeping services. 

• Budgeting and Cost Control:  

• Develop and manage the housekeeping department's budget. 

• Monitor labor costs and identify opportunities for cost savings. 

• Negotiate contracts with vendors to obtain the best pricing. 

• Safety and Security:  

• Ensure compliance with all safety and security regulations. 

• Conduct regular safety inspections and address any hazards. 

• Train staff on safety procedures and emergency response. 

Qualifications: 

• Proven experience as a Director of Housekeeping or similar role in the hospitality industry. 

• Strong leadership and management skills. 

• Excellent organizational and time management skills. 

• Attention to detail and a commitment to quality. 

• Ability to work under pressure and meet deadlines. 

• Knowledge of cleaning chemicals and equipment. 

• Proficiency in computer skills, including property management systems. 

• Ability to work flexible hours, including weekends and holidays. 

Perks & Benefits: 

• Medical, Dental, Vision  

• Hotel Discounts  

• Paid Time Off  

• Employee Assistance program