Préposé(e) aux appels

Description

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.

Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • (1) hotel services available to guests
  • (2) use of television
  • (3) room temperature controls
  • (4) hotel evacuation routes
  • (5) Answer guest questions about the Williamsburg Inn and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Requirements:

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Final candidates will need valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR must be issued within the past 30 days, originate from the same state as the driver’s license, and cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.
• Must demonstrate the highest standards of hospitality, courtesy and professionalism while interacting with guests, employees, managers and supervisors, even under busy and high-pressure situations.
• Must have the ability to:
  • acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
  • handle unexpected challenges with tact, courtesy and professionalism
  • work nights, weekends and holidays as required

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Physical requirements include, but are not limited to

• transporting and handling up to 60 pounds
• using a bicycle as necessary
• climbing stairs

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

Who We AreFounded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world.

Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research.

The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.