Convention Services Manager

Job Description

Plan, organize, and manage the in-house details for a large group and convention bookings (eg. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure the maximization of room and meeting space, revenues and profits while delivering a quality product.

Responsible for the management and planning of meetings/conventions and related activities. Recommends and implements procedural changes and performs as a team leader for all hotel department staff participating in the event delivery process.

Essential Functions:

• Plan, upsell, and detail the program with the client, including verifying and modifying space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to satisfy program requirements. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction, and repeat business.
• Improve hotel convention services products through: (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weaknesses of our competitors' products, and (c) analysis, understanding, and satisfaction of our customers' needs.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring quality product delivery.

The Ideal candidate:

• Requires in-depth knowledge of the convention/catering, food and beverage, and hospitality professions, practices, and procedures to develop and manage large functions for major accounts.
• Requires skills to manage the people and variables encountered in developing and implementing primary functions.
• Must possess the communication skills needed to negotiate, convince, sell, and influence professionals and/or hotel guests.
• Have a stable work history.
• Be well-organized and have strong client follow-up.
• Be competitive, self-motivated, and a self-starter.
• Exhibit exceptional written and verbal communication skills.
• Have fully functional computer skills, including experience with Word, Excel, and PowerPoint.