Front Desk Manager In Training

EDUCATION: High school diploma or appropriate work experience required. College graduate preferred Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff.

TRAINING & EXPERIENCE: One year experience in the hospitality industry.

JOB KNOWLEDGE: Must have exceptional customer service skills.

JOB SUMMARY: Assist the FOM with all aspects of the Front Office with particular focus on front desk, reservations, PBX operations and general employee/guest concerns. Provide a safe work environment for guests and staff.

PHYSICAL ABILITIES: Must be able to work outside in all weather conditions, assisting guests; must be able to remove luggage from vehicles and carry up to 50 pounds upstairs to guest’s rooms; valid drivers license required. MUST be a very hands-on leader and manager. Be out on the floor and visible

DUTIES AND FUNCTIONS

Must be able to work a flexible schedule, to include weekends and holidays, if required.

Arrive to work on time, consistently.

Upon entering the property, arrive in proper attire, crisp, clean and in good repair.

Hair must be clean and cut in a becoming style; management has final approval.

Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed.

Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.

Maximizing the potential profit of the front office functions such as ensuring proper rate assignments for upgrades and all posting is completed daily.

Learn reporting and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the resort. Reports will include:

A. Occupancy forecasts

B. Reservations

C. Expected arrivals

D. Departures

E. Daily Report

MOD reports

Maintain effective communication of room status and future room status.

Respond to individual guests’ needs as they occur.

Interfacing of department and self with other departments of hotel to insure a harmonious working relationship.

Provide each shift with a complete and up-to-date report of the daily activities.

Assess and review with the Front Office Manager the job performance of subordinates following Human Resource procedures.

Orientation and training of all front office agents as needed, for new procedures, policies, training etc.

Participating in hotel’s Manager On Duty, emergency and loss prevention guidelines.

Communicating with management through a email report.

Assist with any guest or member issues and handle meeting both guest and resort expectations.

Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner.

Assist the Front Office Manager in the development and monitoring of all reservations. Ensure that individual reservation requests are handled promptly and courteously.

Expedite guest inquiries, requests, and complaints.

Ensure a high standard of appearance and politeness among guest contact personnel.

Execute the general responsibilities common to all resort management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club.

Perform and follow up on any other duties as assigned by the Director of Resort operations/Front Office Manager.

Benefits

Paid Vacation/Holiday/Sick

• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Staff Cafe
• 401K

EQUAL OPPORTUNITY EMPLOYER

DRUG-FREE WORKPLACE