Game Operations Supervisor

Description

Job Overview

The Gaming Supervisor supervises the daily operation of a shift including Gaming Attendants, Game Dispatchers and Technicians.  Assist guests in every way possible in order to ensure the highest level of guest satisfaction.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Directly supervises Game Attendants; Carries out supervisory responsibilities in accordance with the SOP’s, MICS, TICS and expectation guide
• Interviews, hires and trains employees; plans, assigns and directs work; appraises performance; rewards and coaches employees; addresses complaints and resolves problems
• Develops and monitors work schedules for Gaming Attendants
• Coaches, recognizes and holds employees accountable for meeting or exceeding the goals
• Resolves employee and/or guest issues that arise during the shift; Communicates and escalates issues are warranted
• Performs TITO fills and verifies jackpots as required by Minimum Internal Control procedures
• Ensures that all logs, shift reports, documents and other required paper work and forms are completed timely, accurately and are routed properly
• Works effectively with other casino support personnel to ensure guest satisfaction and service quality
• Maintains effective communication with all casino and property personnel as required
• Assures compliance with all Internal Controls as well as Company, departmental and safety policies, procedures and regulations
• Performs functions of Gaming Attendants including verifying transactions as needed; Issues patron complimentaries in accordance with established guidelines
• Resets machines and repairs minor malfunctions on games
• Maintains awareness and effectively communicates to staff, property-wide/company promotions, events and programs
• Ensures the physical condition of the gaming floor premises is maintained in a safe, clean appearance
• Ensures that all applicable Standard Operating Procedures, Tribal Internal and Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times without deviation
• Protects all assets with Gaming Department
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
• OR Two (2) years’ experience in the hiring position’s Department– required
• Six (6) months gaming floor experience– preferred
• Word and Excel skills required (a skills test will be administered and must successfully pass with a 70% or above)- required
• Must successfully take and pass a timed math skills test
• Must successfully pass job interview, including a guest service audition
• Must be able to walk for the duration of the shift and at times may have to bend, stoop and kneel
• Able to lift and/or move up to 50 pounds required
• Willing and able to work odd or irregular hours including nights, weekends, promotions and holidays
• Willing and able to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Willing and able to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.