Guest Service Supervisor
Opportunity: Guest Service Supervisor
Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.
Potential Career Path
Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Review trip advisor reports and respond to guest issues and concerns.
- Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Cross-train in all areas at the front office to assist guests.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- 2 years previous front desk experience required.
- Previous supervisory responsibility preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Kimpton Harper Hotel
Visit Our Boutique Hotel in Fort Worth
An inspired blend of old and new in the heart of Downtown, our hotel in Fort Worth is situated in a soaring 24-floor historic landmark that was once the tallest building in the city. Today, the dramatic structure is the dynamic setting for luxe accommodations, state-of-the-art technology, tempting food and drink, and stunning gathering spaces for events of all sizes. No detail is too small, from the guest rooms’ warm colors and elegant finishes to curated art that hint at Fort Worth’s rich history. A stone’s throw from world-class museums and attractions, our boutique hotel in Fort Worth offers so much to explore, from the famed Kimbell Art Museum to the expansive Fort Worth Botanic Garden.
