Front Desk Agent
Element by Westin - Bentonville
3401 Medlin Lane
Bentonville,
AR
72712
We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply.
Key attributes and responsibilities of the position include:
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
Takes and records advance reservations accurately and confirms requests
Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications:
Experience in other hotels or a comparable service industry dealing with customers
Prior PMS system experience a plus!
À propos de Element by Westin - Bentonville
Uncover a new way to relax, refresh and connect with the world around you at Element Bentonville. We bring the outdoors in with inspiring settings for work, play, socializing and unwinding at our brand-new hotel. With open-flow suites featuring fully equipped kitchens, we're ideal for business travelers visiting Walmart Headquarters or families exploring Arkansas and the Crystal Bridges Museum of American Art. We're also near Rogers, Sam's Club, Tyson and JB Hunt, as well as the craft cocktails and boutique shopping in Bentonville Town Square. You'll enjoy constant connection to social media with complimentary high-speed Wi-Fi. You can even check out one of our bikes and ride along the Razorback Regional Greenway Trail. If you're looking to host a social or professional event in Bentonville, we provide modern meeting space and a courtyard. Live a balanced life on the go at Element Bentonville.
À propos de Helix Hospitality
Helix Hospitality started from humble beginnings. Our founders - filled with hope and committed to hard work - began as operators, running and managing a single hotel in Montgomery, Alabama.
Over time, they began to assemble a team of dedicated individuals who shared their vision and strong work ethic. Technology systems were developed, common practices implemented, and a culture of value and respect flourished. As their aspirations grew alongside the business, they knew that true success could only be achieved by sticking to the values that guided them in those early days.
Today, those same values are still at the core of everything we do. As the hospitality industry changes and evolves in the years to come, Helix Hospitality will continue to thrive by relying on the strong foundation established over two decades ago.
While our portfolio has grown to include 11 hotels and 1114 rooms, and our team is now over 300 employees strong, our same culture and values are still at the core of everything we do. As the hospitality industry changes and evolves in the years to come, Helix Hospitality will continue to thrive by relying on the strong foundation established over two decades ago.
Other Job Openings
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Front Desk Agent
15,00 $ à 16,00 $ l'heure