Restaurant Supervisor - Cap Rock Clubhouse

Description

Position Summary

Horseshoe Bay Resort’s flagship members-only restaurant is seeking a seasoned, polished Restaurant Supervisor to uphold the standard of excellence our members and guests expect. The primary objective of this role is to drive guest satisfaction by fostering a high-performance team environment. The Supervisor oversees daily floor operations, ensures strict adherence to service standards, and serves as a vital link between the kitchen and front-of-house staff to deliver a seamless luxury dining experience.

Core Responsibilities

Operational Leadership

• Shift Management: Oversee the opening and closing of shifts using established manager checklists. Ensure the floor is adequately covered and remain present during the entire meal period.
• Service Standards: Train, maintain, and enforce Horseshoe Bay Resort and Crescent Hotels & Resorts service benchmarks. Conduct daily taste panels and menu classes to ensure staff product knowledge.
• Problem Solving: Proactively resolve operational hurdles such as staffing call-outs, last-minute bookings, and guest concerns.
• Quality Assurance: Monitor every plate for quality before it reaches the guest and manage a repair and maintenance program via work orders and inspections.

Financial & Administrative Oversight

• Labor Control: Manage daily staffing levels and scheduling in alignment with budget guidelines and occupancy forecasts.
• Revenue Integrity: Properly execute check control and revenue procedures; handle daily associate relations, including time adjustments and scheduling.
• Strategic Support: Assist in identifying and implementing marketing plans and quality improvement processes for assigned outlets to drive financial results.

Guest & Associate Relations

• Member Engagement: Initiate aggressive guest interaction by seeking feedback and building relationships with members.
• Team Development: Support a highly motivated work environment through empowerment principles, fair station rotation, and hands-on assistance during peak periods.
• Safety & Sanitation: Maintain a safe, sanitary, and environmentally responsible work environment for all guests and associates in compliance with health codes.

Employment Standards

Education & Experience

• Experience: Minimum of two (2) years of food service or related hospitality management experience in a high-volume or luxury setting.
• Education: High school diploma or GED required; college degree in Hospitality or Business is highly valued.
• Age: Must be at least 18 years of age.

Certifications & Skills

• Required: Valid TABC Certification and Food Handlers Certification.
• Technical Knowledge: Robust understanding of restaurant operations, point-of-sale (POS) systems, and OSHA Hazard Communication Standards.
• Communication: Exceptional written and verbal communication skills with the ability to lead diverse teams.
• Work Ethic: Demonstrated leadership qualities, a strong work ethic, and a "team-first" mentality.

Physical & Mental Requirements

• Stamina & Strength: Must possess the physical agility to perform duties in a fast-paced environment, including standing for long periods and lifting/moving up to 50 pounds.
• Safety Compliance: Adhere to all company safety and security policies; report accidents or unsafe conditions immediately.
• Professionalism: Maintain a professional appearance, including slip-resistant, enclosed-toe/heel footwear. Must project a hospitable atmosphere at all times.

Benefits and Culture at Horseshoe Bay Resort

The "lake life" is calling. Nestled on the shores of Lake LBJ in the Texas Hill Country, Horseshoe Bay Resort is a 17,000-acre paradise where genuine Texas hospitality meets luxury. We are committed to Diversity, Equity, Inclusion, and Belonging.

Compensation and Growth

• Competitive Pay with Scheduled Reviews and Raises.
• Growth opportunity through our Manager in Training Program (MIT).

Full-Time Benefits

• Health & Welfare: Medical, Dental, and Vision Insurance; Long and Short-term Disability.
• Retirement: 401(k) plan with employer match.
• Protection: Major Illness, Critical Illness, and Accident Insurance; Associate Relief Fund.
• Time Off: Paid Vacation and Paid Holidays.

Associate Perks

• Housing: Subsidized associate housing and shuttle service.
• Dining: Weekly meal subsidies and dining discounts at resort outlets.
• Resort Privileges: Golf and limited amenity access (based on occupancy/business levels).
• Travel: Discounts at over 100 Crescent Hotels & Resorts properties nationwide.
• Community: Fun associate outings and events throughout the year.

Qualifications

Education

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.