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Security Dispatch Officer

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino et Hôtel
Géré par Desert Diamond Casinos & Entertainment
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Compensation: Starting at $18.01 - $24.36/HR, Temps plein

Position Summary

Under direct supervision of the Security Supervisor, responsible for dispatching Officers as appropriate and monitors radio’s, alarms, and outside cameras via the Closed Circuit TV (CCTV) system during their assigned shift.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Receives calls concerning crimes, emergencies, and other requests for security assistance; monitors and calls 911 for emergencies.
  • Responsible for the protection of Tohono O’odham Gaming Enterprise assets.
  • Monitors fire alarm systems.
  • Monitors the internal and external perimeter of Tohono O’odham Gaming Enterprise. 
  • Monitors cameras, mantraps, duress alarms and vehicle gates.
  • Broadcasts orders to Security Officers in vicinity to investigate complaints or requests when appropriate; relays instructions or questions from remote units.
  • Receives calls for escorts from departments, dispatches Security Officer to accommodate.
  • Prepares and submits reports as required.
  • Confers with Management on any detection of infringements or situations worthy of investigation.
  • May be assigned the duties of a Security Officer.
  • Ensures compliance with departmental standard operating procedural manuals and casino policy manual.
  • Ensures departmental daily records are accurate and maintained.
  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs). 
  • Maintains a good communication with co-workers and maintains a positive and professional work environment.
  • Contributes to a team effort and accomplishes related results as required.
  • Provides outstanding internal/external guest service. 
  • Performs other duties as required or directed.

    • Minimum Qualifications

    Education And Experience

    High School Diploma or GED, plus no arrests in the past year except minor traffic violations. Six (6) months security experience is preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of safety operations and procedures, safety methods and practices, and public/guest service skills in a casino environment.
  • Knowledge of applicable federal, county, and local laws, regulations, and requirements.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of basic computer and keyboarding skills.
  • Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment. 
  • Knowledge of fire alarm systems reporting. 
  • Ability to interact and communicate with people over the telephone, often in stressful situations. 
  • Ability to react calmly and effectively in emergency situations. 
  • Ability to perform multiple tasks. 
  • Ability to communicate, read, and write clearly in basic English.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
  • Ability to follow instructions in verbal and written format.
  • Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
  • Ability to analyze situations and adopt appropriate courses of action.
  • Ability to exercise independent judgment.
  • Ability to demonstrate excellence in everything, and continually seek improvement in results.
  • Ability to work extended hours and various work schedules.
  • Ability to perform in a professional appearance and manner.
  • Ability to maintain a clean driving record.
  • Ability to use good judgment and foresight.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member occasionally is required to taste or smell. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Must be able to pass a standard fitness test.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings and/or weekends, holidays work may be required. Extended hours and irregular shifts may also be required.

    • Publié Le 23 Février 2026

    À propos de Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    À propos de Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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