As a Front Desk Agent at the Fairfield Inn & Suites by Marriott, you will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience.
Front Desk Agent
Fairfield Inn & Suites Philadelphia Broomall/Newtown Square
100 Lawrence Road
Broomall,
PA
19008
Hotel de 71 Chambres
Géré par
Springfield Country Club
travel discounts
Temps partiel
Opportunity: Front Desk Agent
Fairfield Inn Philadelphia Broomall Newtown Square is currently seeking a detailed, highly motivated individual with open availability to support the needs of the front desk department.
Potential Career Path
Front Desk Manager – Director of Operations – General Manager
Essential Job Functions
- To assist guests efficiently, courteously, and professionally in all Front Desk standards of service and hospitality
- Promptly and effectively deal with guest complaints and requests
- Check guests in and out efficiently and in a friendly manner
- Post guest charges and compute guest bill and collect payment
- Handle guest mail/packages by making sure it is communicated to guest they receive their items
- Be very knowledgeable of Marriott Rewards program and promotions
- Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
- Offer and properly handle requests for wake up calls
- Know how to clean guest rooms to standards
- Open and close shift and making cash drops
- Ensure all credit cards and cash are balanced throughout each shift
- Communicate with incoming staff and management by logging pertinent information
- Keep maintenance informed of all maintenance needs
- Must wear proper uniform at all times
- Be able to move luggage or packages weighing up to 40 pounds
- Employee must have reliable transportation and able to work weekends and holidays
- Preform other duties requested per management
Position Requirements
- Previous hotel experience is preferred
- Previous customer service experience required
- Proficient in use of Microsoft Office
Work Environment and Context
- Work schedule varies and includes working on holidays, weekends.
- Required to stand for extended periods, lift up to 10 pounds, type
Publié Le 24 Février 2026
À propos de Fairfield Inn & Suites Philadelphia Broomall/Newtown Square
Welcome To Fairfield Inn & Suites Philadelphia Broomall/Newtown Square
Travel with confidence at the Fairfield Inn & Suites.
Must be 21 years of age to check-in and we are not accepting cash payments at this time. Our hot breakfast buffet is served daily each morning and is included in your rate. Hotel Shuttle Service is currently suspended until further notice. Potter's Pub & Grille is open from Tuesday to Saturday. Please call the Front Desk, 610-355-2335 if you have any questions and we look forward to having you stay with us!
À propos de Springfield Country Club
Luxury And Convenience
The whole package:
At Springfield Country Club, guests are presented with a unique event venue, innovative cuisine, top of the line onsite amenities and superior service. The beautiful venue provides the best in both luxury and convenience and is a top event location for hosting weddings, banquets and corporate events. The exquisite interior features a variety of newly appointed elegant ballrooms and more intimate banquet rooms while the pristine grounds boast a magnificent 18-hole public golf course that also lends itself well to scenic photo opportunities, along with outdoor gazebos and ceremony areas. Delectable cuisine and impeccable service compliment the setting, and all events are flawlessly executed by a seasoned team of professionals.