Centralized Sales & Events Coordinator

The Centralized Sales Coordinator will manage all group and function room bookings from inquiry through post-stay follow-up and provide thorough sales communication with on-property teams for an assigned portfolio of hotels, typically four to five properties. Other miscellaneous tasks may be assigned by the VP of Sales, including, but not limited to, prospecting for new business via phone and email, temporarily and periodically assisting with coverage of other hotels outside of the assigned portfolio. Given that the Centralized Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communication, and listening skills are necessary. Prior hotel sales experience with Marriott, Hilton, or IHG preferred. Full training program provided.

Essential Duties and Responsibilities:

• Responsible for taking booking inquiry information via phone/email/RFP sites, qualifying the business, and preparing paperwork including business evaluations, proposals, and contracts.
• Responsible for creating and managing Group Blocks within the property PMS System & the property Revenue Management System
• Responsible for managing group blocks, including rooming list entry, group wash, and other applicable group procedures required by Naples Hotel Group and the property-specific Brand. 
• Assist customers with meeting planning from inquiry to execution.
• Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Including confidently planning and conducting property tours with clear communication of hotels’ amenities.
• Ensure the prompt servicing of groups and accounts.
• Update & maintain sales database Delphi. FDC. 
• Record account activity, call reports, traces, and Group Rooms Control Log by the due date in Delphi.FDC.
• Meet or exceed weekly, monthly & quarterly sales task goals.
• Organize, file, and retrieve documents in appropriate files to maintain essential records used in the department's operation.
• Update the Business Plan, NHG Special Event Calendar frequently.
• Participate in daily, weekly, and monthly meetings as assigned by the VP of Sales & Marketing.
• Periodically participate in sales blitz in conjunction with the Regional Sales Manager and/or General Manager as assigned by the VP of Sales & Marketing.
• Required to complete training assigned/required by Naples Hotel Group and property-specific Brand. 
• Uses various computer word processing and other software packages to enter data, and produce contracts, correspondence, forms, memoranda, and other documents. 
• Perform other duties as required or assigned.

Education and/or Work Experience Requirements:

• Prior hotel sales experience with Marriott, Hilton, or IHG preferred.
• High School Diploma or equivalent 
• Read, write, and speak English fluently
• Excellent oral and written communication skills
• Interpersonal and time management skills 
• Guest relation and problem-solving / service recovery skills 
• Proficiency with Microsoft Office 365 programs
• Appropriate professional appearance and demeanor (specific standards available).
• Passion for excellence and exceeding expectations
• Attention to detail, organizational skills, and follow-through are a must

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. 
• Vision abilities required by this job include close vision of a computer screen.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Paid Time Off: 3 weeks after two years, 4 weeks after three years, and 5 weeks after four years.
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount

Future job paths from this role

• On-Property Sales Manager 
• Area or Regional Sales Manager