Dock Hand

BASIC FUNCTION: The Dock Hand is responsible for the upkeep of the dock area. Responsible for providing exceptional customer service while ensuring dock safety at all times and maintaining the facility and equipment. Assist with training other Dock Hands.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Must have High School Diploma or High School Equivalency Diploma (HSED).

 Previous customer service experience preferred.

 Possess ability to swim and work safely around water.

 Must be First Aid and CPR certified.

 Demonstrated leadership abilities with experience in managing guests/groups in outdoor setting.

 A passion for the outdoors and commitment to promoting sustainable fishing practices.

 Must work nights, weekends and holidays as required.

 Employment is contingent upon a favorable outcome of a background investigation and drug screening.

 Must possess excellent communication skills.

 Must be comfortable working long days outdoors.

 Must have the ability to effectively interact with customers and employees.

 Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

 Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.

ESSENTIAL FUNCTIONS:

1. Ensure that all customers receive excellent customer service by responding promptly to inquiries and requests.

2. Perform check-ins and check-outs.

3. Clean and maintain all dock spaces to ensure exceptional guest experience. Remove garbage, litter and debris from the dock, parking areas and grounds.

4. Collect fees when needed and complete and submit paperwork timely and accurately.

5. Maintain equipment and ensure all necessary gear is available and in good working condition.

6. Communicate effectively with clients to enhance fishing experience, including offering advice and strategies for successful catches.

7. Orient customers to proper safety procedures and provide accurate instructions.

8. Perform routine maintenance on the facility and related equipment.

9. Manage time efficiently to adhere to schedules while maximizing fishing opportunities.

10. Adhere to all company policies and procedures as outlined in the Associate handbook.

11. Always speak first and last to guests in a friendly, courteous manner.

12. Presents self properly in the workplace at all times: full uniform including name badge in place in public areas, personal grooming always up to standard.

13. Assists in other projects, as directed.

14. Attends all resort training, meetings, and functions as required.

15. Performs other duties as reasonably requested by Management.